Sai Lakshmi K M

• Loaded assets such as Panelboard, Switchboard, Switchgear, Circuit Breaker, Meter, Starter, Contactor, and Switches in EcoStruxure Facility Expert platform.
• Quoted Veris products like Transformer, Safety Switches, Meters, Enclosures, and Fuse packs in Veris CRM portal.
• Created Utility, Ecoxpert,Utility and Proximity Quotes for Schneider products like Meters in SE Advantage Platform.
• Generated leads in bFO and worked on Single Line Diagrams for pricing and Quoting of Veris products.
• Conducted Quality Analysis of AUM's loaded by the team in Facility Expert Application.
  Customer Solution Specialist
• Developed meter maps and tested AI tool to enhance customer solutions.
• Assessed and fulfilled customer requirements by providing high-quality solutions.
• Successfully worked on US Navy and Air Force projects, adhering to their standards and providing alternate technical options as needed.
• Provided training to new joinees

Skills acquired:

Strong ability to understand and adhere to client feedback, revising estimates to meet customer preferences.

Experienced in creating leads, single line diagrams, and bills of material for customer projects.

Skilled in conducting quality analysis and ensuring adherence to standards.

Familiarity with military standards and providing alternate technical options for specific job requirements of US customers.

Excellent communication and collaboration skills, working closely with cross-functional teams to optimize processes and drive productivity improvements.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Aligned office departments and increased inter-department communication and data sharing.