Sai Naresh M

• Provided expert-level technical support to customers regarding Azure SQL Database issues, ensuring timely and effective resolution.
• Analyzed and resolved complex customer incidents, adhering to service level agreements (SLAs).
• Documented troubleshooting steps, solutions, and best practices for knowledge sharing and future reference.
• Collaborated with cross-functional teams, including engineering and product management, to resolve complex technical issues.
• Effectively communicated technical information to customers with varying levels of expertise.
• Participated in on-call rotations to provide 24/7 support for critical Azure SQL Database incidents.
• Used advanced troubleshooting tools and techniques to identify root causes of complex problems.
• Diagnosed and resolved critical performance bottlenecks in customer Azure SQL Databases by analyzing query execution plans, optimizing indexes, and implementing resource scaling, resulting in a 30% improvement in query response times.
• Implemented and supported geo-replication and auto-failover groups for critical Azure SQL Databases, ensuring high availability and disaster recovery capabilities, and reducing potential downtime by 99.99%.
• Proficient in Azure Portal, Azure CLI, and PowerShell for managing Azure resources.
• Experience with basics of Azure networking concepts.
• Familiarity with Azure Active Directory for user authentication and authorization.
• Understanding of Azure storage services and their integration with Azure SQL Database.
• Knowledge of Azure Virtual Machines and their role in supporting Azure SQL Database environments.
• Managed and prioritized support tickets, ensuring efficient resolution and customer satisfaction.

• Collected and shared source server and database configuration details with the application team, advising on target database configurations.

• Possesses extensive experience with high-availability solutions including SQL Always On, database mirroring, log shipping, and transactional replication.

• Experienced in refreshing non-production databases using production database backups where Always On and transactional replication are configured.

• Experienced in patching SQL databases with configured high-availability solutions.

• Experienced in managing Database Mirroring and Always On high availability.

• Experienced in configuring log shipping as part of a disaster recovery setup.

• Created and managed linked servers, troubleshooting related issues.

• Experienced in configuring and managing Reporting Services.

• Experienced in resolving application connectivity issues.

• Experienced in SQL Server decommissioning at both the instance and database levels.

• Experienced in recommending service improvement programs for SQL instances.

• Executed Azure backup and restore requests.

• Executed Azure user creation and password reset requests.

• Provided 24/7 on-call support for critical production environments, ensuring minimal downtime and rapid resolution of database incidents.
• Installed, maintained, and monitored database software products, providing technical advice to the application team.
• Configured maintenance jobs and remediated failures.
• Implemented database backups and other strategies as per client requirements.
• Collected and shared source server and database-level configuration details with the application team, advising on target database configurations.
• Experienced in migration methods such as backup/restore and detach/attach.
• Experienced in migrating large databases.
• Experienced in migrating BI components such as Integration, Reporting, and Analysis Services.
• Created and managed linked servers.
• Configured Database Mail as per user requirements.
• Experienced in SQL patching and troubleshooting .msi and .msp issues.
• Provided 24/7 support during the application testing phase.
• Experienced in resolving application connectivity issues.