Sai Pudi
Hyderabad
Summary
Banking Professional specializing in cash handling and relationship management. Enhanced client satisfaction and retention through strategic financial advice and effective issue resolution while ensuring regulatory compliance. Contributed to improved branch sales by leveraging knowledge of banking regulations and delivering exceptional customer service.
Overview
3
3
Languages
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Teller
IDFC first bank
Hyderabad
09.2025 - Current
- Processed customer transactions efficiently and accurately at IDFC First Bank.
- Managed cash handling procedures to ensure compliance with bank policies.
- Maintained accurate records of daily transactions in the banking system.
- Supported branch operations by organizing and preparing documentation.
- Promoted bank products and services, contributing to increased customer engagement and satisfaction.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Processed large volumes of currency quickly and accurately, ensuring minimal errors.
- Provided detailed explanations of account information to assist customers with inquiries effectively. to customers in detail as needed.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Relationship Manager
ICICI Bank limited
Hyderabad
08.2022 - 07.2025
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Managed client relationships to ensure satisfaction and retention.
- Analyzed client portfolios to recommend appropriate banking products.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Facilitated onboarding processes for new clients to enhance their experience.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Resolved customer inquiries promptly, maintaining high service standards.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
Education
Batchelor of Science
Calorx Teachers University
06.2016 - 04.2019
Skills
- Transaction processing
- Cash handling
- Regulatory compliance
- Customer account management
- Relationship management
- Goal orientation
- Strong work ethic
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Teller
IDFC first bank
09.2025 - Current
Relationship Manager
ICICI Bank limited
08.2022 - 07.2025
Batchelor of Science
Calorx Teachers University
06.2016 - 04.2019