Summary
Overview
Work History
Education
Skills
Affiliations
Projects
Timeline
Generic

SAI SRIKAR

Summary

Organized and results-driven professional with expertise in planning, forecasting, and objective-setting for assigned projects. Adept at maximizing organizational productivity by leveraging effective time management and harnessing the full potential of resources in real-time. Proven track record of delivering results through strategic planning and execution.

Overview

3
3
years of professional experience

Work History

Business Analyst

Amazon
Hyderabad
09.2023 - Current
  • Conducted detailed analysis of existing workflows, identifying areas for improvement and implementing streamlined processes, resulting in a 20% increase in overall efficiency
  • Collaborated with cross-functional teams to gather and document business requirements, ensuring alignment with organizational goals and objectives
  • Utilized data analysis tools to assess workflow performance, identify bottlenecks, and recommend optimization strategies
  • Developed and maintained comprehensive documentation of workflows, weekly business reviews and best practices to facilitate knowledge transfer and training for team members
  • Implemented workflow automation solutions, reducing manual workload and enhancing overall team productivity
  • Coordinated with stakeholders to understand their needs and preferences, incorporating feedback to refine workflows and enhance user experience.

Team Lead

Amazon
Hyderabad
07.2022 - 09.2023
  • Developed strategies to increase team productivity and improv customer service levels.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Functioned as a pivotal intermediary between workflow and operations, meticulously aligning daily staffing with live operational requirements
  • Successfully managed multiple Large scale events (LSEs), promptly resolving real-time issues to uphold seamless workflow operations
  • Generated detailed hourly, daily, and weekly reports, offering insights into issues, successes, and ongoing tasks, facilitating data-driven decision-making
  • Functioned as a strategic liaison between the Tech team, operations, and workflow, fostering collaborative efforts to optimize the real-time queue.

Associate Analyst

Amazon
TN
07.2021 - 02.2024
  • Participated in improving event like Gemba walk and Kaizen
  • Received ACE employee award during my tenure
  • Guided new hires improve their metrics as a support role.

Education

Computer applications -

SRM Institute Of Science & Technology (Deemed University)
06.2019

Skills

  • Leadership Experience
  • Excel
  • SQL
  • Documentation
  • Data Management
  • Analysis Skills
  • Communications
  • People Management
  • Computer literacy
  • Leadership

Affiliations

  • Football
  • Playing E games
  • Reading books
  • Travelling and try local cuisine

Projects

Agent productivity enhancement

  • Implemented a new mechanism resulting in a 30% increase in agent productivity by reducing TP90 and TP70 levels among agents.

Streamlined capacity planning

  • Analyzed incoming volume patterns and SLA goals, leading to a 25% reduction in overall Overtime (OT) requirements.
  • Optimized agent shift schedules to align more effectively with operational needs.

Shift timing optimization

  • Conducted a comprehensive analysis of volume patterns, resulting in a strategic change in overall shift timings for agents. Successfully reduced night shift allowance, contributing to a cost reduction for the business.
  • Analyzing the volumes also led to changing the overall shift timing for agents.

Timeline

Business Analyst

Amazon
09.2023 - Current

Team Lead

Amazon
07.2022 - 09.2023

Associate Analyst

Amazon
07.2021 - 02.2024

Computer applications -

SRM Institute Of Science & Technology (Deemed University)

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SAI SRIKAR