SAI SUNDEEP ADIVI
Hyderabad
Summary
Driven by a desire to excel in a dynamic and demanding setting, eager to forge a successful career. Committed to delivering exceptional results, dedicated to work and thrives in challenging environments. Seeking an opportunity that allows continuous growth and development, determined to explore capabilities and unlock full potential.
Overview
7
7
years of professional experience
Work History
Quality Specialist
24-7 Intouch CX
01.2024 - Current
- As a Quality Analyst Operations member, I used to work on audits and provide feedback to agents and sharing Insights
- I've been working on a special projects form the past seven months, I have been working as an RTM member and have gained significant experience in the Workforce Management tool
- Educated employees on specific QA standards and confirmed maintenance of standards.
- I've experience on how to monitor agents' AUX codes, SLA, and prepare rosters
E-Support Officer
Intouch Cx
01.2023 - 01.2024
- To interact with U.S, U.K and A.P.A.C customers to assist them with Google Products in different medium (Chat, Call, Email).
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
Customer Relationship Manager
Innovative Figital
01.2019 - 01.2021
- 27 Month's experience
- Interacting with Customers and handling the calls and generating the lead to revenue
Billing Executive & Administrator
J.S constructions
01.2018 - 01.2019
- 16 months' experience as Billing Executive & Administrator
- Quality checking
- Problem analyzing
- Solving different types of Problems
- Making Bills According to the work orders
- Experience in handling different work (Maintaining workers timely)
Education
B.Tech - Computer Science & Engineering
Vishwa Bhartiya Vidya Parishad
01.2018
Board of Intermediate Education - M.P.C
Sree Chaitanya Junior college
01.2014
Board of Secondary Education - undefined
Sree Balaje Vidyalayam
01.2012
Skills
- Work Force Management Tool
- Queue management
- Service level agreements
- Setting schedules
- Microsoft Excel
- Maintaining service levels
- Managing schedules
- Schedule coordination
- Workforce management tools
Personal Information
- Date of Birth: 09/19/96
- Nationality: Indian
- Marital Status: Single
Timeline
Quality Specialist
24-7 Intouch CX
01.2024 - Current
E-Support Officer
Intouch Cx
01.2023 - 01.2024
Customer Relationship Manager
Innovative Figital
01.2019 - 01.2021
Billing Executive & Administrator
J.S constructions
01.2018 - 01.2019
Board of Intermediate Education - M.P.C
Sree Chaitanya Junior college
Board of Secondary Education - undefined
Sree Balaje Vidyalayam
B.Tech - Computer Science & Engineering
Vishwa Bhartiya Vidya Parishad
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