Sai Suneel Reddy Tamalampudi

• Conducted detailed client consultations to understand their immigration and visa requirements, providing tailored solutions and guidance.

• Assisted clients in obtaining Permanent Residency (PR) for Canada, Permanent Residency (PR) for Australia and USA J1 Hospitality and teachers program

• Advised clients on the requirements and application process for Skilled Worker Visas in the UK and Job Seeker Visa & Opportunity card in Germany.

• Guided clients through the application process for Visit Visas to the UK, Canada, and Australia, addressing their inquiries and concerns.

• Identified sales opportunities and developed strategies to achieve sales targets, resulting in increase in revenue.

• Built and maintained strong relationships with clients, ensuring a high level of satisfaction and repeat business.

• Stayed updated on immigration laws and regulations across multiple countries, sharing knowledge with clients and team members.

• Collaborated with internal teams to streamline operations and enhance the client experience.

• Conducted detailed client consultations to understand their immigration and visa requirements, providing tailored solutions and guidance
• Assisted clients in obtaining Permanent Residency (PR), as well as Permanent Residency (PR) for Australia
• Facilitated the application process for B1/B2 Visas for the USA, Schengen visas
• Advised clients on the requirements and application process for Skilled Worker Visas in the UK and Job Seeker Visa & Opportunity card in Germany
• Guided clients through the application process for Visit Visas to the UK, Canada, and Australia, addressing their inquiries and concerns
• Identified sales opportunities and developed strategies to achieve sales targets, resulting in increase in revenue
• Built and maintained strong relationships with clients, ensuring a high level of satisfaction and repeat business
• Stayed updated on immigration laws and regulations across multiple countries, sharing knowledge with clients and team members
• Collaborated with internal teams to streamline operations and enhance the client experience

• Provided personalized assistance to customers, addressing inquiries and resolving issues
• Identified opportunities for upselling and cross-selling financial products
• Monitored market trends to make recommendations for product enhancement
• Responded to customer emails with accurate, professional replies
• Maintained working knowledge of available products and services for enhanced customer service
• Remained calm under pressure to handle customer complaints and solve problems
• Listened to clients to identify requirements and prepare accurate tickets for further action
• Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings
• Followed-up on customer interactions to provide further support

• Assisted customers with technical issues and product queries, ensuring a positive experience
• Achieved high customer satisfaction ratings through effective communication and problem-solving skills
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
• Addressed customer service enquires quickly and accurately