Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sai Supraja Burneni

Hyderabad

Summary

Accomplished Senior Engineer with expertise in Operations Bridge Manager and project management at Wipro Technologies. Successfully led seamless application upgrades and integrations, earning multiple client accolades. Proficient in SQL database management and adept at cross-functional collaboration, ensuring timely project delivery and risk mitigation. Recognized for cost-saving initiatives and exceptional problem-solving skills.

Overview

9
9
years of professional experience

Work History

Senior Engineer

Wipro Technologies
Hyderabad
01.2023 - Current
  • Provided clear, concise, and regular communication to client teams and stakeholders on application and platform progress, milestones, risks, and any changes impacting the delivery of these capabilities.
  • Led the upgrade of OBM from version 23.4 to 24.4, ensuring a seamless transition, minimal downtime, and full continuity of monitoring services.
  • Upgraded the operations agent (OA) from 12.26 to 12.27 across Windows and Linux environments, improving system performance and compatibility.
  • Integrated OBM with Applink, ServiceNow, enabling automated incident creation and event forwarding to designated assignment groups.
  • Managed SAP system integration with OBM, ensuring accurate event collection and end-to-end visibility.
  • Performed alert fine-tuning to reduce false alerts and enhance actionable incident creation.
  • Configured and deployed monitoring policies, including custom event creation, suppression, and policy-based alert configuration.
  • Implement event correlation strategies using both time-based and stream-based methods to detect and manage complex incident patterns.
  • Configured and scheduled downtimes and event suppression to avoid noise during maintenance windows.
  • Conducted in-depth troubleshooting of OBM alerts, incident generation workflows, and continuously monitored the health and performance of IT systems using OBM dashboards.
  • Correlating and managing events from various sources to identify and resolve issues efficiently.
  • Implementing automated remediation processes to fix issues faster and more efficiently.
  • ◦ Generating reports on system health, performance, and incidents to provide actionable insights to stakeholders.
  • Working with different teams to ensure seamless integration and operation of IT services.
  • Identifying and resolving issues related to the IT infrastructure. Delegated project tasks based on junior staff members' individual strengths, skill sets, and experience levels.
  • Worked with Delivery Team on new business opportunities.
  • Successfully executed numerous application upgrades and applied critical hotfixes to ensure continuous and optimal application performance.

IT Analyst - Program Manager

Tata Consultancy Services
Hyderabad
08.2020 - 12.2022
  • Led project planning sessions and coordinated with cross-functional teams to define project scope, objectives, and deliverables.
  • Developed and managed project schedules, budgets, and resource allocation.
  • Monitored project progress and performance, ensuring projects were delivered on time and within budget.
  • Facilitated communication between stakeholders, team members, and clients to ensure alignment and address any issues promptly.
  • Implemented risk management strategies to identify, assess, and mitigate project risks.
  • Prepared and maintained comprehensive project documentation, including project plans, status reports, and post-project evaluations.

Systems Engineer

Tata Consultancy Services
Hyderabad
07.2016 - 08.2020
  • Developed different user roles and created different menus for users.
  • Worked on SM-OMI tool integration and SM-CMDB tool integration.
  • Installation and configuration of HP uCMDB and discovery of IT inventory.
  • Managed the process for forwarding alerts from OMW to BSM.
  • Worked on Certero-Enterprise Directory and Certero-Cherwell Integration.
  • Provided 24
  • 7 support to HP SM Tool and handled all high/critical issues.

Education

Bachelor of Science - Computer science

National Degree College
Nandyal
01.2016

Intermediate - M.P.C

Narayana Junior College
Nandyal
01.2013

Secondary School Education - Giddalur

Giddalur Public School
Giddalur
01.2011

Skills

  • Operations Bridge Manager(OBM)
  • ServiceNow and Cherwell
  • SolarWinds monitoring
  • HP Service Manager and asset management
  • HP Connect IT and CMDB
  • SQL database management
  • UNIX and Windows administration

Accomplishments

  • Client Appreciation for Seamless Application Upgrade, 01/25
  • Customer & Management Appreciation Certificate for Completing Setup and Testing, 12/24
  • Customer Appreciation Certificate for Cost Saving to Client, 11/24
  • Appreciation from Management for Completing Upgrade Project, 10/24
  • Customer Appreciation Certificate for Excellent Work in Migration Project, 04/24
  • Habit Flagbearer Award for OMI Application Upgrade, 11/23
  • Appreciation Mails from Client for Completing the HP Asset Management Migration to Certero Tool, 2022
  • Awarded for Being Part of Interaction Team and Organizing the Events in Project
  • On the Spot Award for Fixing the Prod Issues in Other Supporting Tools, 2021
  • On the Spot Award for Continuous Support in Tool Migration and Received Client Appreciation, 2019
  • On The Spot Award for Support and Resolution of Issues in Production Environment, 2018

Timeline

Senior Engineer

Wipro Technologies
01.2023 - Current

IT Analyst - Program Manager

Tata Consultancy Services
08.2020 - 12.2022

Systems Engineer

Tata Consultancy Services
07.2016 - 08.2020

Bachelor of Science - Computer science

National Degree College

Intermediate - M.P.C

Narayana Junior College

Secondary School Education - Giddalur

Giddalur Public School

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Sai Supraja Burneni