Sai Swetha Devarakonda

Customer Due Diligence & KYC

• Conducted thorough Customer Due Diligence (CDD) analysis on customer profiles, ensuring compliance with AML/CTF regulations and proactively mitigating potential risks.
• Managed transaction monitoring processes, identifying and investigating potential fraudulent or suspicious activities, and ensuring timely resolution of missing KYC documentation.
• Enhanced customer onboarding by performing comprehensive CDD, contributing to a robust and compliant customer base.

AML/CTF Compliance & Risk Assessment

• Spearheaded comprehensive research utilizing internal and external resources to gather and analyze critical documentation for AML/CTF compliance.
• Expertly identified and assessed risks associated with money laundering and terrorist financing, ensuring adherence to regulatory requirements.

Enhanced Due Diligence (EDD) & Stakeholder Management:

• Managed relationships with special category stakeholders and PEP customers, conducting in-depth Enhanced Due Diligence (EDD) to mitigate potential risks.
• Proficiently conducted negative news screening for high-risk customers, escalating identified concerns to the Financial Crime Compliance (FCC) Team to ensure appropriate action.

Alert Handling & Escalation:

• Efficiently screened review hits, determining appropriate courses of action and promptly escalating to Compliance and relevant business units.
• Maintained meticulous records of findings and actions taken, ensuring a clear audit trail for all compliance activities.

Transaction Monitoring & Alert Resolution:

• Monitored and assessed transaction alerts with a focus on identifying red flags, unusual behaviors, and patterns indicative of potential money laundering or terrorism financing.
• Ensured timely and accurate resolution of transaction alerts, adhering strictly to regulatory standards and internal policies.

Policy Adherence & System Updates:

• Strictly adhered to all AML/CTF policies and escalation procedures, ensuring prompt reporting of any identified issues to the appropriate level.
• Conducted regular reviews of client information within KYC systems, ensuring data accuracy and timely updates across relevant applications.

• Property Valuation Verification: Meticulously verified property tax identification numbers as a key member of the property valuations team, ensuring accuracy and compliance.
• Property Tax Calculation & Analysis: Employed advanced Excel formulas to accurately calculate property tax amounts, contributing to precise financial assessments.
• Inventory & Reporting Excellence: Generated comprehensive inventory, production, and quality reports utilizing pivot tables, providing valuable insights to the team and management for informed decision-making.
• Efficient Workload Management: Proactively allocated customer files to team members, optimizing workload distribution and ensuring timely processing.
• Data Integrity & Cross-Verification: Conducted thorough cross-verification of customer file data against property valuations, diligently updating system records to maintain data accuracy and integrity.
• Proactive Payment Follow-Up: Implemented proactive communication by sending timely follow-up emails to customers, effectively reminding them of upcoming mortgage payments and contributing to reduced delinquency rates.

• Engaged with a high volume of customers through live chat to address their needs and provide comprehensive support.
• Proactively listened to and interpreted customer requests, offering tailored solutions and enhancing their overall experience.
• Securely and efficiently gathered essential customer credentials and verified information in accordance with company protocols.
• Developed and presented effective customer service solutions, leveraging product knowledge to address concerns and offer relevant recommendations for additional services or products.
• Effectively communicated resolutions and next steps to customers, maintaining detailed and accurate records of all actions taken within the CRM system.
• Maintained strict adherence to security protocols and guidelines to ensure the confidentiality and integrity of customer data during all chat interactions.
• Demonstrated strong written communication skills by providing articulate and professional feedback to customers and peers, contributing to a positive and collaborative environment.