Sai Vamshi
Kariminagar
Summary
Motivated professional leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant & Cafe Supervisor
Skyla Hospitality Pvt Ltd
Hyderabad
04.2024 - Current
- Maintained accurate records of customer orders and sales.
- Supervised staff in providing excellent customer service to patrons.
- Ensured efficient operation of café according to health and safety regulations.
- Developed strategies for increasing revenue and profitability.
- Organized daily shift schedules for employees.
- Resolved customer complaints promptly and professionally.
- Trained new employees on operational procedures and policies.
Barista
Third Wave Coffee
Hyderabad
04.2023 - 02.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Restaurant Waiter
The Golkonda Hotel
Hyderabad
03.2019 - 06.2021
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
B.Com -
Apoorva Degree Collage
Karimnagar05-2019
Advance Diploma - Hotel Management
Maagna Collage Of Hotel Management
Karimnagar05-2018
Skills
- Expert Coffee Crafting Techniques: Mastery in espresso extraction, milk texturing, and a wide range of coffee brewing methods, including pour-over, French press, AeroPress, and cold brew, ensuring each cup meets specialty coffee standards
- Advanced Latte Art Proficiency: Skilled in advanced latte art techniques such as rosettas, tulips, and hearts, elevating customer experiences with visually striking, personalized designs
- Sensory & Quality Control: Highly developed palate and understanding of flavor profiles, allowing for precise adjustments in grind size, extraction time, and brew ratios to achieve optimal taste and consistency
- Customer Relationship Management: Proficient in engaging with customers to build lasting relationships, enhancing guest loyalty through personalized service and attention to individual preferences
- Upselling & Product Promotion: Ability to effectively upsell and promote menu items, specialty coffees, and seasonal offerings, driving sales and enhancing customer satisfaction
Accomplishments
- Won 3rd price in Latte art championship
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- Achieved Buddy trainer certificate from "Third Wave Coffee"
- Achieved Quick learner certificate from "Third Wave Coffee"
Timeline
Restaurant & Cafe Supervisor
Skyla Hospitality Pvt Ltd
04.2024 - Current
Barista
Third Wave Coffee
04.2023 - 02.2024
Restaurant Waiter
The Golkonda Hotel
03.2019 - 06.2021
- Achieved Buddy trainer certificate from "Third Wave Coffee"
- Achieved Quick learner certificate from "Third Wave Coffee"
B.Com -
Apoorva Degree Collage
Advance Diploma - Hotel Management
Maagna Collage Of Hotel Management
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