SAI ADITYA DASARI

Client : Danish Agro

• Team player with highly favorable interpersonal, multitasking,
• Communication skills.
• I have worked most of the time on Customization's based on Functional requirements.
• Creating the data entities for customized tables.
• Modifications for the data entities based on the requirements.
• Worked on the retail report customization's.
• Engaged in discussions with Functional consultants for design clarifications.
• Worked closely with the rest of the development team to assist them in development to adhere project timelines.
• Fixing the bugs in UAT.

Client : Kaiser Permanente.

• Accepts, prioritizes, and categorizes change requests based on business need, risk level and application outage with help of release calendar.
• Developed policies and procedures for implementing changes to production IT environment, including risk analysis/mitigation, technical documentation, communication plans, implementation / back-out plans, and release calendar.
• Analyzed projects to gather requirements, define scopes, allocate resources and establish scheduled meetings to identify the area of service improvement which helps to improve the overall stability of the application.
• Worked with end users to understand needs and closely collaborated with project members (developer, tester and production support) to identify and quickly address the problems.
• Chaired the Pre-Implementation, Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings using agile methodologies.
• Coordinated scheduled releases and running calls((Impacts Analysis call, Weekly Release Review call, Release Readiness call & Go-No go call)for various applications and ensures that updates are communicated in a timely manner to business stake holder.
• Tracked all IT production changes and reported on completion rate, success rate, resources required, and production outages.
• Performed deep audits of weekly/monthly wintel and trip wire reports to assess compliance status with respect to customer regulatory standards.
• Evaluate the risk level of change and make sure there is no process deviation and advised clients on compliance fraud and investigations, as well as potential remedies and required actions plan to bring operations in line with requirements.
• Conducted managed quality assurance program, internal audits and customer surveys to keep the teams aware of latest regulatory standards.

Client : Comcast Cable Communications.

• Developed strong organizational and communication skills through coursework and volunteer activities.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Objective of the Project is to resolve the Issues from Windows/Linux servers such as Events and Incidents.
• Responsible for 24/7 support for production / Development / Staging support for more than 20,000+ UNIX, Windows Servers.
• Share Creation/Deletion and Data Movement.
• Developed and managed project plans while providing status updates to management.
• User account management creation, deletion and assigning permission and Troubleshooting of Path Check related issues in production Environment.
• Administration, File System, Managing zones, Network Management Handled Material Management flows and documented the processes timely.
• Extensive knowledge of implementation and management of information technology support operations to include support and work priority management, and the use of Remedy.
• Worked on ILO and DRAC, performed Firmware and BIOS upgrades.
• Troubleshoot server hardware issues and work with service providers to facilitate repairs. Assist in troubleshooting production issues with members of other teams within it.
• Assisting the Field Engineer with regards to Server issues when required.
• Responsible for third-level support for all Storage/Server related issues.
• Participated in complete Server builds, upgrades, migrations, code deployments and patch management.
• Working with Vendors support teams regarding Hardware Failure/ Performance Bottleneck issues.
• Resolved problems, improved operations and provided exceptional service.
• Tools Used: Service Now, BMC Remedy, Jira , Service Now, IPSoft – IPCentre Incident Management tool, Brouha, OIV, BNA, ILO, DRAC, Cisco UCS Manager, Putty, BMC, RSA, Dell Stat.