Sai Akash Rachakonda

Key responsibilities:

Managed daily passenger check-in, boarding, and baggage reconciliation using Departure Control Systems (DCS).

Delivered prompt and courteous customer service, handling complaints, inquiries, and special assistance requests.

Performed ramp safety checks and coordinated closely with ground staff for safe aircraft turnaround.

Conducted security screening and document verification in accordance with AVSEC and BCAS regulations.

Handled Dangerous Goods (DGR) awareness responsibilities, ensuring compliance with IATA safety guidelines during baggage and cargo processes.

Supported flight operations by coordinating gate assignments, boarding schedules, and final calls.

Responded effectively during IRROPS (delays, cancellations, diversions) ensuring proper passenger rerouting and communication.

Maintained reports of flight handling, baggage discrepancies, security observations, and passenger interactions.