Sai Akhil BADA
Hyderabad
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
5
5
years of professional experience
4035
4035
years of post-secondary education
1
1
Certification
Work History
ASSISTANT SERVICE MANAGER
SRI JAYALAKSHMI AUTOMOTIVES PVT LTD
Hyderabad
12.2023 - Current
- Management & Leadership: Led and mentored service bay staff and technicians, overseeing daily operations to ensure adherence to Hyundai service standards and operational efficiency.
- Customer Satisfaction: Acted as the escalation point for complex service issues, successfully resolving 100% of high-priority customer complaints to maintain high Customer Satisfaction Index (CSI) scores.
- Revenue Generation: Consistently achieved and surpassed targets for high-value ancillary services, significantly driving workshop revenue through the booking and up-selling of ceramic coatings and other protective treatments.
- Process Improvement: Optimized the service workflow from check-in to vehicle delivery, contributing to an estimated 15% reduction in overall customer wait times.
- Team Performance: Managed job allocation and workload, fostering a collaborative team environment focused on quality control and efficient service turnaround.
SERVICE ADVISOR
SRI JAYALAKSHMI AUTOMOTIVE PVT LTD
Hyderabad
11.2020 - 12.2023
- Greeted customers and assessed vehicle concerns, accurately documenting symptoms and service needs.
- Acted as the main liaison between customers and technicians to ensure clear communication.
- Prepared detailed repair orders, cost estimates, and service recommendations.
- Explained repair procedures, timelines, and warranty coverage in a clear, customer-friendly manner.
- Upsold preventive maintenance and additional services, increasing service department revenue.
- Monitored job progress and ensured timely vehicle delivery.
- Handled customer complaints professionally, achieving high customer satisfaction scores.
- Maintained accurate service records using dealership management software (DMS).
- Followed safety, quality, and manufacturer standards at all times.
Education
B.TECH - MECH
USHARAMA COLLEGE OF ENGINEERING AND TECHNOLOGY
05.2017 - 01.2020
Prsmn College
Vuyyuru , IndiaNarayan Group of Schools
Vuyyuru , IndiaSkills
- Service Bay Operations
- Quality Control
- Process Improvement
- Time Management
- Complaint Resolution
- High CSI Maintenance
- Conflict Resolution
- CRM
- Up-selling Services
- Technical Sales
- Accessory Sales
- Revenue Generation
- Team Management
- Leadership
- Standard Operating Procedures (SOPs)
- Vehicle diagnosis
.
.
Skills
Service Bay Operations, Quality Control, Process Improvement, Time Management, Complaint Resolution, High CSI Maintenance, Conflict Resolution, CRM, Up-selling Services, Technical Sales, Accessory Sales, Revenue Generation, Team Management, Leadership, Standard Operating Procedures (SOPs), Vehicle Diagnosis
Certification
SAP level 3
Ev certification level2
Languages
English
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
ASSISTANT SERVICE MANAGER
SRI JAYALAKSHMI AUTOMOTIVES PVT LTD
12.2023 - Current
SERVICE ADVISOR
SRI JAYALAKSHMI AUTOMOTIVE PVT LTD
11.2020 - 12.2023
B.TECH - MECH
USHARAMA COLLEGE OF ENGINEERING AND TECHNOLOGY
05.2017 - 01.2020
Prsmn College
Narayan Group of Schools