Sai Arun Kumar P

• Working as a Team lead for Microsoft CSP process.
• Learning and adapting quickly to new technology and software applications.
• Coordinating with Engineering and other relevant teams and making sure CSP partner issues are resolved on time
• Helping team with blocked CSP issues and troubleshooting on Partner Center test accounts for quick resolution
• Handling partner escalations and coordinating with the PDM's and CSAM's to ensure exceptional support
• Demonstrating a high level of initiative and creativity while tackling difficult tasks.
• Providing daily technical updates/changes in Partner Center with the team
• Meeting the KPI's and achieving business objectives month on month and ensure where the adjustments need to be made accordingly
• Demonstrating respect, friendliness and willingness to help wherever needed.

• Working for 3 Digital Marketers as an Account Manager with skills developed in Client Communication and Operations
• Maintaining and implementing SLA (Service Level Agreement)
• Regularly communicating with clients and getting the required deliveries as committed
• Backup creation, restore and troubleshooting
• Working on tools like Zoho for performance marketing and Basecamp for task assignments and keeping checks on project completion as per the clients request.
• Understanding clients problem and coming up with required support as and when needed
• Driving end to end communication between the client and internal operations team and ensuring the project deliveries on time
• Helping teams internally on performance marketing for better results
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Facilitated client satisfaction and renewed customer relations to drive growth.

• Handling a team of customer delight and tracking them with conversions for qualified leads.
• Interacting with SEO & Tech team on building more landing pages for individual products.
• Responsible for both hardware and software issues (windows XP, win 7)
• Developed and executed A/B testing strategies to optimize campaign performance.
• Handing all issues related desktop/laptop
• Take ownership of problem, follow-up till resolved. Find out reason then Create incident report for the same.
• Developing brand strategies and statistics systems.
• Created engaging content optimized for specific platforms and intended audience.
• Utilized techniques such as cold calling, networking and prospecting to develop new leads.

• Assisted in hardware installation and maintenance of workstations
• Managing social media and YouTube deployment plans for Mango Music.
• Daily health checkups of various running systems, Periodic maintenance activities of legacy systems
• To assist in rolling out service strategies for customer & company satisfaction
• Generating new communication and futuristic YouTube promotional idea Preparation of weekly reports, monthly deployment plans Generate media content and creative concepts Idealization and conceptualization for digital launch
• Managing Celebrity digital accounts
• Media Planning & handling Digital campaigns for movies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

Achievements :
Increasing the subscriber count of Mango Music Youtube channel, from 70,000 to 8,00,000.

Projects Handled

• Feature Films : Aarya 2, Leader (for Sound Designing),Ladies & Gentlemen, 2nd Hand, Nayaki, Apartment, Dhool, Bhramanam as an Audio Engineer(Recording, Mixing & Mastering)
• Serials: Adventures In Odyssey, Laya (Dubbing, RR Mixing & Final Mixing)
• Albums : Mumbai Pathos, Phinesse (MVP), Few Christian & Hindi Devotional albums Worked for an in

Audio/Sound Expertise:

• Efficient in using audio Analog/Digital consoles
• Fast, Creative & Flexible in Live Recordings
• Good in Mixing Songs (Any Genre) and audio effects (SFX) work
• Fast at troubleshooting and problem solving of audio equipment
• Fast at learning and understanding about new audio equipment and using them the best way
• Good at analog and digital recording methods/formats
• Good at miking techniques
• Good at audio outboard gear, amplifiers, speakers
• Good in maintaining teams and handling multiple operations at a time sensibly.

• Worked as consultant dealt Mobile Marketing, Mobile Content Management, Mobile Consumer Applications, SMS Solution, WAP Solution, Branding Solutions
• Major Clients Dealt Vodafone, Airtel, Yahoo, Idea, Spice Digital, Editing songs, Twin tones, Signature tones, CRBT, Ringtones & Voice and Extra Cuts and preparation of such content for WAP/CRBT/Voice Deliveries. Converting Poly-tones, Monotones, True-tones, FLSD, CRBT to various formats as per specification.

• Worked on Mobile VAS experience in all aspects of technical handling of audio content for planned delivery on all mobile platforms through phased Audio Production, Testing, and Quality Mobile/Web VAS entertainment, information, interaction services. Audio and multimedia ring back tone services. Various subscriber connectivity and social Networking services, mobile promotions and fully managed services for operators for VAS on phone.
• Major Clients Dealt
  Vodafone, Airtel, Aircel, Reliance, Loop, Mobitel, Tata, Dishnet, Spice.
• Products/Technologies
  WAP PMS, Web PMS, Studio, Multimedia PMS, Ad-Ring, Campaign Management, Network Application Interface, Subscription & Loyalty Management, Content Management System, SMS/MMS/WAP Gateway, Multimedia Platform Adapting Porting and Testing of various mobile content (Audio) and preparation for successful delivery on various Mobile VAS platforms. Handling technical content operations in the audio production environment
• Responsibilities : Editing songs, Twin tones, Signature tones, CRBT, Ringtones & Voice and Extra Cuts and preparation of such content for WAP/CRBT/Voice Deliveries. Converting Poly-tones, Monotones, True-tones, CRBT to various formats as per specification.
• Achievements
  Arranged an algorithm so that, employees can work on 100 Ringtones/CallerTunes per day from 40 per day.