Saibaba Mokanapally
Madhapur, Hyderabad
Overview
9
9
years of professional experience
Work History
Change Manager
TCS
Hyderabad
01.2018 - Current
- Change Manager for U.S based cheque printing organisation.
- My roles and responsibilities were as follows - Create the Change Management function including develop and document policies and processes
- Develop a formal strategy for driving the efficiency and effectiveness of Change Management
- Manage and approve Operational Change Requests across multiple project teams and vendors.
- Reviewing change requests (RFC) for completeness and accuracy
- Perform assessment of Urgency, Risk and Impact of change
- Assess business justification for emergency and expedite changes.
- Applying service levels and lead times to the requests
- Working with service providers to schedule changes
Managing change issues escalation and communications to clients and stakeholders - Assisting in the preparation, facilitation, documentation, and communication related to weekly and ad hoc change advisory board meetings (CAB)
- Record distributes and file minutes for each CAB meeting
Confirming CAB approval and notifying change agents to proceed with change
Major Incident Manager
TCS
Hyderabad
07.2018 - Current
- Major Incident Manager and My roles and responsibilities are as follows - Support Major Incident Management process and handle all Critical/Major incidents in the organization
- Prepare notifications to be sent to senior and executive stakeholders across the company
- Initiating bridge calls and sending regular communications
Real-time and continuous follow-up with global support teams for incident resolution and contribution to ongoing process and operational improvements - Ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents under MIM management in IT environment is minimized
- During MIM calls, relentless focus to reduce unplanned down time to Critical IT Infrastructure as well as Operationally Critical Applications (OCA) Drive/Manage service quality, performance and improvement of service delivery processes as per established governance and reporting
- Prepare Major IM analysis reports on a weekly, monthly and quarterly basis to be provided to the Leadership team
Demonstrate clear and definitive understanding of business needs and requirements - Address any escalations which may have adverse impact on the business Maintain overview of daily records, incident logs & shift planners Responsible for first level Service Continuity of the operations during regional/location outages
- Keep team leads and Management apprised on operational activities, any associated risk/issues, work load distribution and accomplishments; participate in achieving resolutions to identified issues.
- Manage and coordinate activities during overall incident life cycle, chair bridge calls for effective coordination, incident resolution and service restoration
- Ensure that the incident record is fully updated prior to commence Problem Management process.
Problem Manager
Tech Mahindra
07.2016 - 12.2017
- I have also worked as Problem Manger in my previous organisation
Roles and responsibilities are as follows - - Facilitate meeting for the root cause analysis process which includes reviewing problems, performing gap analysis on incidents and preparing weekly trend reports
- Perform analytics work and develop action plan to minimize or eliminate future downtimes and drive the implementation of the developed action plan
- Identifying process improvements and documenting action items.
- Tracking progress on completion of action items, reviewing service providers and support groups to on the same
- Driving proactive problem management and providing inputs for service enhancement and service improvements
- Promote and support the development of Service management processes to all groups interacting with Problem Management.
Event manager
Tech Mahindra
01.2014 - 06.2016
- For a Network operation centre -
- As part of this project, had to monitoring the alerts related to system availability and performance
- Prime performance management (PPM) tool
- The main feature of this tool is it checks the performance of the routers
- Continuous monitoring of the tool in analyzing the performance of the routers
- End-to-End network management to monitor performance of router on regular basis
- Generate key performance indicators and summarized historical statistics for managed network elements
- Perform application monitoring setup, thresh-holding, alerting and dash-boarding with web/distributed applications
- Propose mitigation steps for identified risks
- Providing recommendations from a performance perspective based on understanding of application and results of checks
- Monitor tools to reduce occurrences of errors and improve client experience
- Perform root cause analysis for production errors.
Education
Bachelor of Technology (B.Tech) -
National Institute of Technology ,Warangal, intermediate
Warangal 01.2010 - 1 2014
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Sri Chaitanya Junior college
SSC - undefined
Tejaswi High School
Skills
Quality control guidelines
Timeline
Major Incident Manager
TCS
07.2018 - Current
Change Manager
TCS
01.2018 - Current
Problem Manager
Tech Mahindra
07.2016 - 12.2017
Event manager
Tech Mahindra
01.2014 - 06.2016
Bachelor of Technology (B.Tech) -
National Institute of Technology ,Warangal, intermediate
01.2010 - 1 2014
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Sri Chaitanya Junior college
SSC - undefined
Tejaswi High School
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