SAIBY SIMON
SALES ASSOCIATE
Ernakulam
Summary
Motivated and dependable professional with experience in aviation sales support, retail operations, NGO fundraising, and customer engagement. Skilled in sales promotion, billing, client coordination, and event assistance, with strong communication and interpersonal abilities. Proven track record in customer handling, vendor coordination, and maintaining operational efficiency. Quick learner, adaptable, and committed to delivering high-quality service in dynamic, customer-focused environments.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sales Associate – Grade 1A
HTIC Global (GFA – Aviation Division)
01.2025 - Current
- Managed daily customer communication via email and phone, handling over 100 client and customer inquiries per week related to aviation parts and services.
- Prepared accurate quotations by assessing stock, pricing, and lead times, contributing to more than 20 orders successfully closed monthly.
- Coordinated with procurement, stores, and logistics to ensure 100% on-time order fulfillment.
- Followed up on quotations and negotiated pricing, supporting the achievement of monthly sales targets consistently.
- Built and maintained strong client relationships, provided after-sales support, and increased repeat business by 15%.
- Updated CRM systems, sales trackers, and handled documentation, invoices, and purchase orders with 100% accuracy.
- Assisted in identifying new business opportunities, and supported basic market research initiatives to expand the client base.
- Ensured strict compliance with company procedures and aviation industry standards in all sales processes.
Volunteer (Part Time)
Smile Foundation
06.2024 - 11.2024
- Assisted in fundraising campaigns to support education, healthcare, and community welfare initiatives.
- Engaged with donors and the public to communicate the foundation’s mission, impact, and ongoing programs.
- Supported donor awareness activities, including explaining cause objectives, and encouraging contributions.
- Participated in community outreach programs and social awareness drives.
- Helped in organizing and coordinating fundraising events and campaigns.
Volunteer
UNICEF NGO
08.2023 - 05.2024
- Engaged with the public to raise awareness about UNICEF’s child welfare programs, and humanitarian initiatives.
- Conducted face-to-face fundraising campaigns, successfully encouraging customers to support underprivileged children through donations.
- Communicated UNICEF’s mission, impact, and program transparency clearly and ethically to potential donors.
- Built rapport with diverse customers to increase participation and donation conversion rates.
- Maintained accurate donor information in compliance with organizational guidelines.
- Represented UNICEF professionally in a high-footfall public environment.
Event Coordinator (Part-Time)
Dezire Events and Entertainments
10.2022 - 07.2023
- Coordinated schedules, timelines, and event-site logistics.
- Managed vendor communication for décor, catering, sound, lighting, and entertainment.
- Ensured client satisfaction through communication and real-time issue handling.
- Implemented cloud-based event management tools for better coordination.
Store Manager
MacV Sunglasses
07.2022 - 09.2022
- Managed daily store operations and customer experience.
- Performed POS procedures and inventory control.
- Organized stockroom and improved stock rotation efficiency.
- Built and guided a collaborative store team.
Sales Promoter
V Star Creations Pvt. Ltd.
03.2021 - 01.2022
- Assisted over 50 customers daily with product selection, styling advice, and size availability, ensuring a positive shopping experience.
- Handled billing and POS transactions accurately, processing over 100 sales per week, and maintaining precise sales records.
- Provided excellent customer service, resolving queries, complaints, and returns, contributing to a 10% increase in repeat customers.
- Maintained visual merchandising, store displays, and inventory levels, supporting efficient stock management.
- Collaborated with the team to achieve monthly sales targets consistently, strengthening customer relationships, and store performance.
Education
Senior Secondary (XII) - Commerce
National Institute of Open Schooling
Kaloor, Kochi01.2023
High School Diploma -
HSS of Jesus
Kothad 04.2001 -
Professional Diploma in Web Designing
KERALA STATE RUTRONIX
Kochi, India 04.2001 -
Professional Diploma in Computerized Accounting
KERALA STATE RUTRONIX
Kochi, India03-2022
Skills
Customer support
Customer needs assessment
Product sales
Vendor management
Event planning
Problem-solving
Client support
Sales development
Certification
Professional Diploma in Web Designing – Royal Rutronix, Kochi (2022)
INTERESTS
- Crafting & Creative Work: Enjoy creating handmade and decorative items, which enhances creativity and attention to detail.
- Cooking: Passionate about cooking and experimenting with different cuisines, demonstrating patience, planning, and time management skills.
- Playing Violin: Trained in playing the violin, reflecting discipline, focus, and dedication.
- Reading (Novels): Regular reader of novels, supporting strong imagination, concentration, and communication skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate – Grade 1A
HTIC Global (GFA – Aviation Division)
01.2025 - Current
Volunteer (Part Time)
Smile Foundation
06.2024 - 11.2024
Volunteer
UNICEF NGO
08.2023 - 05.2024
Event Coordinator (Part-Time)
Dezire Events and Entertainments
10.2022 - 07.2023
Store Manager
MacV Sunglasses
07.2022 - 09.2022
Sales Promoter
V Star Creations Pvt. Ltd.
03.2021 - 01.2022
High School Diploma -
HSS of Jesus
04.2001 -
Professional Diploma in Web Designing
KERALA STATE RUTRONIX
04.2001 -
Senior Secondary (XII) - Commerce
National Institute of Open Schooling
Professional Diploma in Computerized Accounting
KERALA STATE RUTRONIX