Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Sai Chaitanya Ch

Sai Chaitanya Ch

Hyderabad

Summary

Customer-obsessed Product Manager with 4+ years of experience across fintech and enterprise technology, including 2+ years leading core modules of Kotak Mahindra Bank’s mobile banking platform (8M+ active users). Known for driving product vision, translating complex business needs into scalable solutions, and launching impactful features across payments, loans, and authentication. Adept at aligning stakeholders across engineering, analytics, design, and compliance to deliver measurable outcomes—boosted onboarding completion by 12%, increased engagement with revamped homepage UX by 9%, and improved service reliability with smart API fallbacks. Experienced in growth loops, funnel analysis (CleverTap), sentiment mining (Clootrack), and KPI tracking (MAU, DAU, retention, frequency). MBA from IIM Mumbai, combining strong analytical rigor with a deep understanding of user behavior and GTM strategy. Seeking Senior Product Manager roles to lead high-impact charters, mentor product teams, and scale user-centric digital solutions globally.

Overview

8
8
years of professional experience

Work History

Kotak Mahindra Bank
Hyderabad
06.2023 - Current
  • Defined product requirements and led delivery for modules across Payments, Digital Loans, Payee Management, Send Money Abroad, and Homepage UX, driving key journeys for mobile banking users.
  • Spearheaded the revamp of the Payments module, collaborating with the backend, frontend, QA, and compliance teams to streamline user flows and reduce transactional friction.
  • Owned the digital loan onboarding experience end-to-end, collaborating with design, credit, and tech to simplify journeys, and drive disbursement completion.
  • Launched self-service capabilities for EMI part-payments and overdue repayments, reducing reliance on call centers and manual escalations.
  • Delivered a refreshed Send Money Abroad experience with a cleaner UI, integrated verification, and compliance-aligned flow, improving cross-border usability.
  • Built a new homepage layout, integrating personalized offers, widgets, and account modules, contributing to improved navigation and offer discoverability.
  • Led the UX revamp of Payee Management, streamlining flows for UPI payees, billers, and bank payees to reduce user drop-offs and improve first-time success rates.
  • Integrated net banking login authentication flows within mobile, improving multichannel consistency and security.
  • Implemented a fallback using ROS APIs for account balance retrieval, ensuring users see the last successful balance and timestamp when live API calls fail.
  • Supported login latency optimization and splash screen performance, reducing app launch time by approximately 1.5 seconds, and improving the first-load experience.
  • Leveraged CleverTap to build user funnels and analyze drop-offs across onboarding, payments, and home screen journeys.
  • Monitored in-app feedback using Clootrack, and incorporated insights from App Store and Play Store reviews to prioritize fixes and UX enhancements.
  • Conducted competitor benchmarking to evaluate feature parity and identify UX improvements adopted from leading fintech apps.
  • Defined and tracked product KPIs, including DAU, MAU, retention, transaction/user, and session frequency, using internal dashboards and analytics tools.
  • Re-architected the payments flow and refined error handling, contributing to an approximately 8% improvement in the transaction success rate and reducing user complaints.
  • Delivered an end-to-end loan onboarding journey revamp, resulting in a ~12% increase in completion rate, and enabling smoother lead conversion.
  • Launched the Send Money Abroad redesign, which led to an approximately 8% month-over-month increase in feature usage post-release.
  • Rolled out EMI part-payment and overdue payment capabilities, improving collection rates and customer satisfaction without contact center dependency.
  • Improved offer visibility through homepage redesign and integration of loan promotions, leading to approximately 9% uplift in click-through rate.
  • Reduced login latency and splash screen load by approximately 1.5 seconds, improving app retention in early sessions.
  • Delivered fallback for account balance APIs via ROS, significantly lowering drop-offs during balance fetch, and reducing inbound complaints.
  • Contributed 2+ major UX designs based on competitor benchmarking and user testing, improving parity with top-performing fintech apps.
  • Used CleverTap funnels to uncover drop-off points, and successfully iterate on design, leading to improved user progression across key modules.
  • Helped increase app store and play store ratings by surfacing and prioritizing customer pain points via Clootrack sentiment analysis.
  • Actively contributed to product OKRs and roadmap planning, working closely with business heads to align feature priorities with quarterly targets.

Product Management Intern

Optum
Bangalore
04.2022 - 06.2022
  • Performed an As-Is analysis of the product to understand precision marketing and customer acquisition services.
  • Identified 4+ KPIs, such as propensity scores, which help to identify the probability of seeking care on a scale of 1-10.
  • Devised a use case to address clients' operational challenges by geographically representing potential consumers.
  • Ideated and conceptualized an enhanced patient record for medical care, which helps to identify ailments beforehand.
  • Proposed geo-visualization model, which helps in identifying clusters of potential consumers using an ML algorithm.
  • Envisioned product roadmap to integrate Customer Acquisition Services (CAS) capabilities across OMA services.
  • Collaborated with the Finance Director as part of a cross-functional team to design a pricing strategy for the use case.
  • Suggested an auto-strategize model that helps in identifying the best campaign strategy based on budget and location.
  • Reduced emergency room visits by 60% for a propensity score (>8) by implementing the proposed model.
  • Proposed new business model of subscription and per-record sales, which helps in increasing revenue by 50%.

Programmer Analyst

Cognizant
Chennai
11.2017 - 12.2019
  • Led the Critical Incident Management team, resolving 80% of business-impacting issues over 12 months.
  • Served as the SPOC for 24/7 on-call production support, ensuring SLA compliance (approximately 95%).
  • Resolved 300+ incidents, performing detailed root cause analysis to prevent recurrences.
  • Designed an RPA framework, saving ~$20,000 in monitoring costs; automated 35+ work areas using WCF, BPM, and custom tools.
  • Scheduled Splunk alerts to identify hung thread errors, and improved system uptime.
  • Streamlined error handling via CeBIT logs and SFTP failure detection.
  • Used Control-M to automate threshold alerts, and reduced incident count by 50%.
  • Created BO reports that pre-emptively detected bugs, lowering outage risk by 80%.
  • Unified Data cap business reports, cutting dev effort by 75%.
  • Automated disk space reports mitigate 75% of critical outage risks.
  • Analyzed change requests and business scenarios on JIRA, and handled batch failures.
  • Mentored and trained over 10 new team members on IBM FileNet and system health tools.
  • Developed Autopay Automation, saving 40+ person-hours per week.

Education

MBA -

IIM Mumbai
Mumbai
04-2023

B.Tech - Electrical, Electronics And Communications Engineering

SRM University
Kattankulathur, Chennai
06-2017

Skills

    Product management and delivery: JIRA, Miro, Figma, Excel, SQL, Agile (Scrum), sprint planning, PRD/BRD writing, T-shirt sizing, UAT coordination, product road mapping

    User analytics and research: CleverTap, Clootrack, ServiceNow, KPI tracking

    Cross-functional collaboration: business product owners, UI/UX, tech (internal and vendors), QA, marketing, ORM, compliance, legal

Affiliations

Member, Alumni Committee – IIM Mumbai, Jul 2021 – Mar 2023

  • Publicized alumni engagement via LinkedIn and the official IIM Mumbai website, and managed queries from alumni across multiple batches
  • Planned and executed structured mentorship sessions benefiting over 600 students across the PGP and DGMP cohorts

Coordinator, AARUSH – National Tech Fest, SRM University 2016

  • Organized high-impact events, including Talent Hunt with over 2,000 attendees, and Robo Wars Championship with a prize pool of ₹1 lakh
  • Coordinated the Industrial Conclave, inviting senior leaders such as the VP of Cognizant, and fostering industry-student engagement

Organizer, Milan – National Cultural Fest, SRM University 2016-2017

  • Led a 10-member organizing team for the Gaming Fest, managing logistics for a prize pool worth ₹6 lakhs
  • Managed the successful execution of MILAN, including celebrity coordination and hosting Bollywood actor John Abraham as the chief guest

Accomplishments

  • Campus finalist in the Accenture B School Next-Horizon Strategy Excellence Challenge
  • Campus finalist for consecutive years in the Amazon Customer Excellence (ACE), top 3% of all national participants
  • Winner of the basketball tournament in Josh, intercollege sports fest conducted across six B schools

Timeline

Kotak Mahindra Bank
06.2023 - Current

Product Management Intern

Optum
04.2022 - 06.2022

Programmer Analyst

Cognizant
11.2017 - 12.2019

MBA -

IIM Mumbai

B.Tech - Electrical, Electronics And Communications Engineering

SRM University

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Sai Chaitanya Ch