Sai Chaitanya Kashyap Bhagavatula
Kakinada
Summary
Dynamic HR professional with experience at Amazon, excelling in benefits administration and conflict management. Proven track record in enhancing operational efficiency through quality audits and special projects. Skilled in payroll processing and technical support, adept at fostering collaboration across teams to drive successful outcomes.
Overview
3
3
years of professional experience
Work History
Benefits HR Assistant II L3
Amazon
08.2023 - Current
Handled Tier 1 and Tier 2 HR roles, addressing intricate employee benefit questions via systems like Payforce.
Conducted refresher courses for Tier 1 associates.
Collaborated with Payroll, Tech, and Policy teams to manage high-level executive escalations.
Conducted quality audits for First Contact Resolution to ensure compliance and efficiency.
- Actively contributed to special projects including Ticketing Optimization and SOP documentation updates
NSO IT Engineer & Technical Support Engineer
Reliance Retail
08.2022 - 08.2023
Managed the setup of IT services and support operations for opening more than 100 new Reliance Retail locations in different urban areas.
Managed ticketing systems for resolving technical issues efficiently.
- Ensured successful store openings by meeting critical deadlines and facilitating IT infrastructure readiness
Education
MBA - Human Resources Management
Andhra University
IndiaB. Com -
Gitam University
India2022
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Conflict management
- Benefits administration
- HR policies
- New hire orientation
- HR policies compliance
- Business administration
- Technical support
- Labor agreements
Languages
English
Advanced (C1)
Timeline
Benefits HR Assistant II L3
Amazon
08.2023 - Current
NSO IT Engineer & Technical Support Engineer
Reliance Retail
08.2022 - 08.2023
MBA - Human Resources Management
Andhra University
B. Com -
Gitam University
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