Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sai Charan Cheera

Hyderabad

Summary

Professional with strong background in Operations & Financial Services . Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Sr. Process Associate

RealPage
10.2022 - Current
  • Conduct comprehensive end-to-end Root Cause Analysis (RCA) for consumer credit disputes, ensuring accurate investigation and resolution in alignment with federal compliance and internal quality standards.
  • Analyze consumer credit reports to identify discrepancies and determine the appropriate course of action, collaborating directly with major credit bureaus (Equifax, Experian, TransUnion) for timely corrections.
  • Act as a liaison between consumers and credit bureaus, maintaining clear documentation and delivering prompt, resolution-focused communication.
  • Consistently meet and exceed key performance metrics, including Quality (98%+) and Service Level Agreements (SLA), contributing to high customer satisfaction and regulatory compliance.
  • Utilize internal dispute management tools (SalesForce, Digital Dashboard, DocuSign & Reports Manager) systems to track progress, document findings, and ensure process transparency and audit-readiness.
  • Maintain up-to-date knowledge of Fair Credit Reporting Act (FCRA) guidelines and credit bureau policies to ensure compliant and effective dispute handling.
  • Trained new hires in various process related tasks, ensuring consistent quality across the team and facilitated internal audits.
  • Maintained accurate documents of processes for easy reference and knowledge transfer.

Customer Service Executive

Amazon
05.2020 - 11.2020
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Analyst

GlobalLogic
11.2017 - 07.2019
  • Working on different datasets to train the algorithms, these
    algorithms are used for AI and machine learning.
  • Basic responsibilities include analyzing data and taking decision according to given set of rules.
  • Streamlined reporting processes, significantly reducing time required to generate insights.
  • Optimized operational efficiency by redesigning workflow processes.

Education

B.Tech - Computer Science

Avanthi Collage
Hyderabad, India
10-2016

Skills

  • Customer service
  • Operations management
  • Problem-solving
  • Project management
  • MS office
  • Critical thinking
  • Complaint resolution
  • Risk mitigation
  • Credit analysis
  • SQL (Basic)

Languages

English
Advanced (C1)
Telugu
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Sr. Process Associate

RealPage
10.2022 - Current

Customer Service Executive

Amazon
05.2020 - 11.2020

Analyst

GlobalLogic
11.2017 - 07.2019

B.Tech - Computer Science

Avanthi Collage

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Sai Charan Cheera