Saicharan MR
Bengaluru
Summary
Results-driven and dynamic professional with 19 years of comprehensive experience in IT service management, including operations, governance risk & compliance, cyber threat analysis, information IT security control frameworks, and service audits. Known for enhancing business agility, driving innovation, and delivering impactful solutions through automation, operational simplification, enterprise recovery, and governance. Proven ability to lead and empower teams, fostering a growth mindset and servant leadership to achieve organizational excellence. Expertise spans secure service operations, service integration, ServiceNow ITSM modules, risk management, and compliance with IT ISO 20000 and 27001 standards. Recognized by senior leadership with prestigious honors such as the CEO's Excellence Award, STAR Award, and IDSO Hero Award for exceptional contributions. Skilled in agile strategy, product-as-a-service models, cyber security, DevSecOps, machine learning, and deep learning. Consistently delivers transformative results in technology adoption and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager Governance Risk & Compliance
Shell Business Operations
06.2018 - Current
- Subject matter expert to provide GRC guidance and interpretation of rules, regulations, risks, and best practices. Create and implement policies, procedures, training and communication of the new policies and procedures to support these projects
- Ensure that IT computers and supporting infrastructures are validated and qualified according to IT policies, procedures and standards
- Led a cyber security team to analyze the Splunk logs to investigate the malicious logons & activities as a part of Threat Modelling
- Closely work with threat intelligence team, Vulnerability management team, cyber-Incident response team, red team Threat hunting team to identify the security gap in the environment.
- Governance of Cyber Security tool MS Defender O365, MS defender cloud apps, MS defender Identity, Wiz, Crowd strike, Breach Attack Simulation, Splunk and MS sentinel.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Super headed the Cyber threat investigation for IAM services with the help of the pen test & apply due care & due diligence methods to make sure the service is under the threat control.
- Endpoint & IAM Security Enhancements.
- Associated with cyber security to analyze the Splunk logs to investigate the malicious logons & activities as a part of Threat Modelling.
- Achieved a 20% increase in operational efficiency through effective service management and streamlined processes.
- Elevated team performance by 40% and improved on-time deliveries by 20% using a tailored Agile methodology.
- Engaged in VP CIO's initiative on USBD principle architecture & proud that it was Successfully embedment with Big Bet 6 - 9 Expectations for Project and Product Delivery
Senior IT Service Manager – I&S
DXC Technology, Hewlett Packard Enterprise
04.2014 - 04.2018
- Identity, Security & Access Management: Managed a shared delivery model, successfully overseeing 40+ projects annually within allocated budgets while ensuring timely completion through Agile methodologies.
- Budget and Cost Optimization: Delivered a 20% cost reduction across all projects through strategic financial management and resource optimization.
- Team Leadership: Led a team of 35 Identity and Security (I&S) engineers, enhancing team efficiency by 25% through effective coaching and continuous improvement initiatives.
- Supplier Management: Improved supplier performance by 30% through strategic relationship building and streamlined delivery processes.
- Project Governance: Achieved a 40% increase in project compliance by implementing robust governance frameworks and monitoring systems
Senior IT Ops Engineer
Unisys
09.2013 - 03.2014
- Team Leadership: Supervised a team of 15 Identity and Access Management (IAM) engineers, ensuring efficient delivery of customer services and project execution.
- IT Infrastructure Management: Successfully managed IT infrastructure projects, achieving strategic alignment, mitigating risks, and maintaining budget control for projects valued up to £6.5 million.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
IT Consultant
TCS
11.2009 - 09.2013
- SME for Windows Active Directory, ADFS, AAD Connect
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Infrastructure and Application Program Management: Directed large-scale infrastructure and application programs, achieving 20% cost savings through strategic resource allocation and efficient processes.
- Project Delivery: Successfully executed projects valued at $65 million, leveraging best practices in requirements management and detailed reporting to ensure high-quality outcomes.
- Enhanced system security protocols, leading to significant reduction in vulnerability exploits across company networks.
Electronics Engineer
The Private Printers LTD
11.2005 - 11.2008
- Data Center Management: Oversaw the operations of a data center with 200+ domain servers, ensuring optimal performance and reliability.
- End-User Support: Provided comprehensive solutions to end-user IT issues, maintaining seamless operational efficiency and user satisfaction
- Conducted in-depth defect analysis for completed assemblies and components to root cause level.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
VTU University
07-2005
Skills
- Directed risk and compliance strategies for OIC, driving robust operational frameworks
- Expertise in mentoring, fostering Diversity, Equity, and Inclusion (DEI) initiatives, and team development
- Proficient in project and program management, operational planning, s
- Stakeholder management, strategic business planning, and risk mitigation
- Skilled in team leadership, facilitation, and product roadmap development
- Platforms and Tools: Active Directory, Azure AD, Azure DevOps, ADFS, AAD Connect, and network monitoring solutions Advanced Technologies, DevSecOps, cybersecurity, and information security
- Agile Delivery, Lean Agile Practices, SAFe, and Scrum
- Design Thinking, Value Proposition Canvas, Journey Mapping, and Business Model Canvas
- Expertise in product innovation, value stream mapping, and Agile business productization
Management and Leadership:
Technical Proficiencies:
Methodologies and Frameworks:
Certification
Completed Coursework:
- ITIL Foundation
- ISACA Certified Information Security Manager (CISM) – Training completed
- Configuring and Administering Windows Server Directory Services
- Implementing and Managing Microsoft Exchange Server
Professional Development Studies:
- ISC2 Certified information system security professional – Training Completed & Certification In Progress
Additional Information
GoGreen for India, Bangalore
- Animal Welfare: Certified animal communicator and behaviorist, dedicated to supporting domestic animals and wildlife. Actively volunteers with Wildlife SOS NGO, contributing to conservation and rescue initiatives.
- A naturalist works towards the protection of nature & the root components to support save the nature.
Timeline
Service Manager Governance Risk & Compliance
Shell Business Operations
06.2018 - Current
Senior IT Service Manager – I&S
DXC Technology, Hewlett Packard Enterprise
04.2014 - 04.2018
Senior IT Ops Engineer
Unisys
09.2013 - 03.2014
IT Consultant
TCS
11.2009 - 09.2013
Electronics Engineer
The Private Printers LTD
11.2005 - 11.2008
Completed Coursework:
- ITIL Foundation
- ISACA Certified Information Security Manager (CISM) – Training completed
- Configuring and Administering Windows Server Directory Services
- Implementing and Managing Microsoft Exchange Server
Professional Development Studies:
- ISC2 Certified information system security professional – Training Completed & Certification In Progress
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
VTU University
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