Sai Charan Shellakola
Hyderabad
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Client Service Assistant
Scotiabank
2023.12 - 2024.06
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Handled sensitive client data with utmost confidentiality, adhering to company policies and legal requirements.
- Assumed responsibility for updating client databases with accurate information, allowing organization to better analyse trends and tailor its services accordingly.
- Provided administrative support to Client Service team, enabling them to focus on higher-level tasks and strategies.
Relationship Manager
ICICI Bank
2022.03 - 2023.10
- Mainly focusing on Customer Support, sales skills, advising choices of banking products and services to customer, as well as cross selling them.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating strong network of professional contacts and referrals.
Education
POST GRADUATION DIPLOMA MANAGEMENT -
AURORA'S BUSINESS SCHOOL, AICTE
Hyderabad01.2022
BACHELOR OF ENGINEERING -
METHODIST COLLEGE OF ENGINEERING AND TECHNOLOGY, OSMANIA UNIVERSITY
Hyderabad01.2020
INTERMEDIATE -
SRI MEDHA 'V' JUNIOR COLLEGE, BOARD OF INTERMEDIATE EDUCATION
Hyderabad01.2016
SSC -
ARCHANGELS HIGH SCHOOL, BOARD OF SECONDARY EDUCATION
Hyderabad01.2014
Skills
- Documentation and Record Keeping
- Sales Strategies
- Customer Service
- Client Needs Assessments
- Data entry proficiency
- Client Needs Assessment
- Sales Support
- Cross-selling techniques
Accomplishments
- Member of 'technical-club' in college, which is an incubator for ideas and start-ups.
- Certified for attending workshop conducted by "INDUSTRY INSTITUTION INTERACTION MEET"
- ELITE TECHNO GROUPS-internship on HYBRID ATV/F1 Race car design and development.
Languages
Telugu, English, Hindi
Personal Information
- Father's Name: S. Narayana
- Mother's Name: S. Nirmala
- Date of Birth: 09/06/99
Weaknesses
can't say no, straight forward
Personal Qualities
- Very enthusiastic in acquiring practical knowledge in manufacturing and automobile fields.
- Self-motivated
Hobbies and Interests
workaholic, photography, quick absorber, biking
Projects
WORKED ON ELECTRIC MOTOR VEHICLE. Design and installation of hydraulic braking system. NATIONAL SMALL INDUSTRIES CORPORATION- internship on CNC vertical milling machine JUNE-JULY 2019. CUSTOMER SATISFACTION SURVEY ON MARKETING
Disclaimer
I hereby declare that the above stated particulars are true to the best of my knowledge and belief.
Timeline
Client Service Assistant
Scotiabank
2023.12 - 2024.06
Relationship Manager
ICICI Bank
2022.03 - 2023.10
POST GRADUATION DIPLOMA MANAGEMENT -
AURORA'S BUSINESS SCHOOL, AICTE
BACHELOR OF ENGINEERING -
METHODIST COLLEGE OF ENGINEERING AND TECHNOLOGY, OSMANIA UNIVERSITY
INTERMEDIATE -
SRI MEDHA 'V' JUNIOR COLLEGE, BOARD OF INTERMEDIATE EDUCATION
SSC -
ARCHANGELS HIGH SCHOOL, BOARD OF SECONDARY EDUCATION
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