SaiCharan Vissapragada

Experienced Assistant Manager with a demonstrated history of working in the e-learning industry. Skilled in Marketing Analytics, Management, Marketing, Business Management, and Business Development.

I am part of the user experience team at Byjus- flagbearer of the Indian Ed-Tech industry with strong expertise in retentions, handling priority support and escalations. My experience in working with a rapidly changing product organization has helped me adapt to a dynamic, fast-paced corporate environment, where change is the only constant

Improve customer service experience, create engaged customers and facilitate organic growth.

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Develop service procedures, policies and standards, keep accurate records and document customer service actions and discussions.

Their main role is to ensure the client avoids any legal issues
that may occur in relation to their relocation by assisting
them to obtain visas and other related immigration
documentation.

• Managed customer relations on an ongoing basis to maximize customer retention.
• Developed and implemented standards for staff to provide consistent service to customers.
• Maintained statistical database of customers using sales force for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
• Online chats and e-mail support to the customers using the
  security products of various brands on their computers.
  Documenting any major problems customers are facing with
  the products in large numbers & reporting it to the
  concerned department.