Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

SAICHARAN RAJASEKARAN

Bangalore

Summary

Experienced Global IT Administrator with a proven track record in IT management and delivering impactful solutions. Adept at leading teams, analyzing complex issues, and providing excellent customer service. Strong leadership, analytical thinking, and time management skills. Seeking a role as a Global IT Service Delivery Administrator to leverage my expertise in delivering top-notch IT solutions and support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Global IT Service Delivery Administrator

Howden Air & Gas India Private Limited
Bangalore
10.2016 - Current
  • Hold the position of Global IT Administrator at Howden Air & Gas, boasting more than 7 years of service.
  • I managed IT systems to support diverse international teams in the APAC, EMEA, and UAE regions.
  • Skilled in analysing and resolving IT issues through remote support.
  • I kept accurate and current records of IT assets in the inventory. Maintained accurate and up-to-date IT asset inventory records
  • I conducted training sessions for users on system updates, aiming to boost their tech engagement.
  • I configured and implemented IT solutions, which improved system performance.
  • Directed team to maintain service continuity in manager's absence
  • Established strong vendor relationships for expedited warranty repairs
  • Implemented robust defenses enhancing IT system security
  • Addressed and diagnosed technical issues promptly
  • Created comprehensive FAQs to boost customer self-service
  • Eliminated network disruptions via continuous performance oversight
  • Conducted regular IT systems audits, identifying potential issues
  • Participated in IT projects to meet deadlines
  • Managed ticketing operations, resolving IT issues on time
  • Collaborated with senior IT experts to solve complex issues efficiently
  • Negotiated with providers to secure best pricing
  • Resolved urgent technical issues during non-business hours
  • Enhanced IT support quality through user ratings

Management Trainee

Neel Auto Private Limited
Hosur
06.2014 - 10.2016
  • Excelled in learning essential service desk skills during trainee period
  • Provided on-the-job training to new employees in accordance with company standards.
  • Assisted with the development of new policies and procedures for daily operations.
  • Monitored progress of projects against established timelines and milestones.
  • Facilitated communication between departments to ensure efficient workflow processes.
  • Designed surveys for customers to assess satisfaction levels related to services provided.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Learned company processes, procedures and employee role functions.
  • Participated in leadership training sessions to develop managerial skills.

Education

Master of Computer Applications - Computer Applications

Sastra University
Thanjavur
04-2013

Bachelor of Computer Applications - Computer Applications

Bharath College Of Science And Management
Thanjavur
05-2011

Skills

  • IT service ticketing systems
  • Technical leadership
  • Mobile device management
  • User training and development
  • Customer service expert
  • People management
  • Incident management
  • Remote support tools
  • Operating systems knowledge
  • Windows Active Directory
  • Exchange Admin Console
  • Basics of Azure
  • Microsoft Intune basics
  • Citrix Workspace
  • VPN
  • Office365

Accomplishments

  • Met 98% of the Service Level Agreement (SLA) while managing a high volume of IT tickets, demonstrating strong organizational skills and commitment to quality service.
  • Created effective self-help knowledge articles, empowering users to resolve issues independently and reducing ticket volume, allowing focus on complex problems.
  • Recognized as the best team player for guiding teammates during critical business hours.

Certification

  • I am delighted to share that I have successfully completed the Microsoft Azure Fundamentals certification course with an excellent score.

Timeline

Global IT Service Delivery Administrator

Howden Air & Gas India Private Limited
10.2016 - Current

Management Trainee

Neel Auto Private Limited
06.2014 - 10.2016

Master of Computer Applications - Computer Applications

Sastra University

Bachelor of Computer Applications - Computer Applications

Bharath College Of Science And Management

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SAICHARAN RAJASEKARAN