Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Said Mohammed Salim

Airport Customer Service Professional
Dubai

Summary

Customer-focused and multilingual professional with over 5 years of experience in front-line and back-office airport customer service roles. Proven ability to deliver high-quality passenger assistance, manage digital and in-person service interactions, and resolve issues efficiently in fast-paced aviation environments. Adept at working in multi-cultural teams and shift-based operations. Committed to upholding the highest standards of service excellence and enhancing traveler satisfaction across global platforms.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
5
5
Languages

Work History

Customer Service Agent

World Wide Associates
02.2024 - 03.2025
  • Delivered personalized customer service to domestic and international travelers, ensuring smooth check-in, boarding, and post-arrival processes.
  • Handled inquiries and support via phone and email, resolving customer concerns with a focus on first-contact resolution.
  • Assisted with VIP services and unaccompanied minors, ensuring compliance with airline safety and service protocols.
  • Maintained accuracy in using booking systems and digital communication tools.

Airport Customer Service Agent

Dubai Airports
01.2021 - 01.2024
  • Managed front-line operations including passenger check-in, baggage handling, and boarding procedures.
  • Provided high-quality service to travelers in compliance with Dubai Airport and airline service standards.
  • Supported international passengers in English, Arabic, and Hindi, ensuring seamless communication.
  • Collaborated with teams from Emirates, dnata, and marhaba services to ensure a smooth passenger journey.

Airport Customer Service Agent

Dubai Airports
06.2019 - 04.2020
  • Delivered operational support at check-in counters, departure gates, and customer help desks.
  • Assisted passengers with special needs, marhaba service clients, and VIPs, delivering tailored service.
  • Resolved customer complaints professionally and efficiently in high-pressure environments.

Front Office Assistant

School of Spoken English
12.2016 - 02.2019
  • Greeted visitors and managed front desk responsibilities, maintaining professional communication in English and Malayalam.
  • Handled administrative tasks and supported walk-in clients with course and service inquiries.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.

Education

Bachelor of Arts - English Literature

Bharathiar University
Coimbatore, India
01.2016 - 12.2018

Skills

  • Effective customer support
  • Passenger check-in and boarding
  • Conflict resolution expertise
  • Shift work management
  • Call center management
  • Digital communication proficiency
  • Sales strategies
  • VIP and special needs assistance
  • Airline operations systems
  • Bilingual communication
  • Data accuracy confirmation
  • Adaptability to change

Certification

Dubai Airport Customer Service Agent Work Experience Certificate from FSG LLC

Timeline

Customer Service Agent

World Wide Associates
02.2024 - 03.2025

Dubai Airport Customer Service Agent Work Experience Certificate from FSG LLC

01-2024

Airport Customer Service Agent

Dubai Airports
01.2021 - 01.2024

Dubai Airport GXA Training Certificate from Serco Group PLC

01-2021

Dubai Airport Customer Service Agent Professional Work Experience Certificate from G4S LLC

04-2020

Airport Customer Service Agent

Dubai Airports
06.2019 - 04.2020

Front Office Assistant

School of Spoken English
12.2016 - 02.2019

Bachelor of Arts - English Literature

Bharathiar University
01.2016 - 12.2018

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Said Mohammed SalimAirport Customer Service Professional