Said Mohammed Salim
Airport Customer Service Professional
Dubai
Summary
Customer-focused and multilingual professional with over 5 years of experience in front-line and back-office airport customer service roles. Proven ability to deliver high-quality passenger assistance, manage digital and in-person service interactions, and resolve issues efficiently in fast-paced aviation environments. Adept at working in multi-cultural teams and shift-based operations. Committed to upholding the highest standards of service excellence and enhancing traveler satisfaction across global platforms.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Customer Service Agent
World Wide Associates
2024.02 - 2025.03
- Delivered personalized customer service to domestic and international travelers, ensuring smooth check-in, boarding, and post-arrival processes.
- Handled inquiries and support via phone and email, resolving customer concerns with a focus on first-contact resolution.
- Assisted with VIP services and unaccompanied minors, ensuring compliance with airline safety and service protocols.
- Maintained accuracy in using booking systems and digital communication tools.
Airport Customer Service Agent
Dubai Airports
2021.01 - 2024.01
- Managed front-line operations including passenger check-in, baggage handling, and boarding procedures.
- Provided high-quality service to travelers in compliance with Dubai Airport and airline service standards.
- Supported international passengers in English, Arabic, and Hindi, ensuring seamless communication.
- Collaborated with teams from Emirates, dnata, and marhaba services to ensure a smooth passenger journey.
Airport Customer Service Agent
Dubai Airports
2019.06 - 2020.04
- Delivered operational support at check-in counters, departure gates, and customer help desks.
- Assisted passengers with special needs, marhaba service clients, and VIPs, delivering tailored service.
- Resolved customer complaints professionally and efficiently in high-pressure environments.
Front Office Assistant
School of Spoken English
2016.12 - 2019.02
- Greeted visitors and managed front desk responsibilities, maintaining professional communication in English and Malayalam.
- Handled administrative tasks and supported walk-in clients with course and service inquiries.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Education
Bachelor of Arts - English Literature
Bharathiar University
Coimbatore, India 2016.01 - 2018.12
Skills
- Effective customer support
- Passenger check-in and boarding
- Conflict resolution expertise
- Shift work management
- Call center management
- Digital communication proficiency
- Sales strategies
- VIP and special needs assistance
- Airline operations systems
- Bilingual communication
- Data accuracy confirmation
- Adaptability to change
Certification
Dubai Airport Customer Service Agent Work Experience Certificate from FSG LLC
Timeline
Customer Service Agent
World Wide Associates
2024.02 - 2025.03
Dubai Airport Customer Service Agent Work Experience Certificate from FSG LLC
2024-01
Airport Customer Service Agent
Dubai Airports
2021.01 - 2024.01
Dubai Airport GXA Training Certificate from Serco Group PLC
2021-01
Dubai Airport Customer Service Agent Professional Work Experience Certificate from G4S LLC
2020-04
Airport Customer Service Agent
Dubai Airports
2019.06 - 2020.04
Front Office Assistant
School of Spoken English
2016.12 - 2019.02
Bachelor of Arts - English Literature
Bharathiar University
2016.01 - 2018.12