Sai Deekshitha Pasupuleti
Hyderabad
Summary
Collaborative Implementation Support Representative with a strong background in effective communication and team collaboration. Proven ability to analyze data and resolve complex customer concerns, driving operational improvements and aligning technical efforts with strategic goals.
Overview
6
6
years of professional experience
Work History
Sr. Implementation Support Rep
CDK Global
Hyderabad
03.2022 - Current
- Cloned and merged server setups using SQL queries to meet dealer requirements.
Collaborated closely with business leaders to align technical efforts with strategic goals. - Collaborated with team members to resolve complex customer concerns.
- Maintained knowledge of product features and updates for effective support.
- Prioritized tasks based on urgency and importance of the issue being reported by the customer.
- Analyzed data to identify opportunities for improving support levels.
Business Operations Associate
Accenture
Hyderabad
07.2019 - 03.2022
- Analyzed operational data to identify trends and inform strategic decision-making.
- Facilitated training sessions for new team members on company policies and procedures.
- Collaborated with stakeholders to gather requirements for system enhancements and upgrades.
- Implemented best practices for workflow optimization across various departments.
- Monitored customer feedback data to identify opportunities for improvement in product and service offerings.
- Maintained effective communication between all levels of personnel within the organization.
Education
Bachelor of Science - Computer Science
MS, Rishi MS Institute of Engineering & Technology
Hyderabad05-2019
Skills
- Customer engagement management
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Quality assurance
- Customer service understanding
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Date of Birth
- 28 February 1998
Nationality
- Indian
Marital Status
- Not Married
Timeline
Sr. Implementation Support Rep
CDK Global
03.2022 - Current
Business Operations Associate
Accenture
07.2019 - 03.2022
Bachelor of Science - Computer Science
MS, Rishi MS Institute of Engineering & Technology
Similar Profiles
Ryan StumpRyan Stump
Technical Support Analyst at CDK GlobalTechnical Support Analyst at CDK Global
Jitendra Singh RathoreJitendra Singh Rathore
Staff Software Engineer at CDK GlobalStaff Software Engineer at CDK Global
ANDREW PICKRELANDREW PICKREL
Regional Sales Director at CDK GlobalRegional Sales Director at CDK Global
Amber AtteberryAmber Atteberry
National Training Manager - IT & Security at CDK GlobalNational Training Manager - IT & Security at CDK Global
ANJALI RAMTEKEANJALI RAMTEKE
Growth Associate at Alore Pte. Ltd.Growth Associate at Alore Pte. Ltd.