Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Father Name
Timeline
Generic

Saideep Dusa

Hyderabad

Summary

Dynamic team leader with a proven track record at Wipro Limited, excelling in project management and technical troubleshooting. Spearheaded process improvements that enhanced operational efficiency and fostered a culture of continuous improvement. Adept at performance analysis and effective communication, driving team success and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Team Lead-CIS

Wipro Limited
Hyderabad
11.2022 - Current
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Employed integrated development environments (IDEs).
  • Troubleshooted technical issues related to Dell.
  • Collaborated with other team members to troubleshoot complex issues and develop solutions.
  • Coordinated resource allocation to optimize team performance and efficiency.
  • Analyzed project requirements to develop effective strategies and plans.
  • Implemented process improvements to streamline operations and reduce delays.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.

Team lead

Sutherland Global Services
05.2020 - 09.2022
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Subject Matter Expert

Sutherland Global Services
03.2015 - 05.2020
  • Work with the team to meet targets and timelines set by the clients.
  • Motivate the Front-line agents to maintain a positive work environment and extract the best out of the team.
  • Implement associate coaching and suggest process improvement ideas.
  • Analyze metrics, identify performance trends, and report data to management.

Education

Certificate 3 and 4 - hospitalities

Sydney international School
Australia
01.2009

Intermediate - Accounting

Narayana Junior College
Hyderabad
01.2006

SSC -

Vedic Vidyalayam
Hyderabad
01.2004

Skills

  • Project management
  • Team building
  • Technical troubleshooting
  • Process improvement
  • Performance analysis
  • Customer service
  • Effective communication
  • Collaboration
  • Data reporting
  • Continuous improvement
  • Performance monitoring
  • Staff education and training
  • Teamwork and collaboration
  • Audit reporting
  • Program evaluation
  • Work assignment delegation
  • Time management
  • Workflow management

Languages

  • English
  • Telugu
  • Hindi

Hobbies and Interests

Travelling

Personal Information

  • Date of birth: 03/18/88
  • Gender: Male
  • Nationality: Indian

Father Name

Venkat Rao Dusa

Timeline

Team Lead-CIS

Wipro Limited
11.2022 - Current

Team lead

Sutherland Global Services
05.2020 - 09.2022

Subject Matter Expert

Sutherland Global Services
03.2015 - 05.2020

Certificate 3 and 4 - hospitalities

Sydney international School

Intermediate - Accounting

Narayana Junior College

SSC -

Vedic Vidyalayam

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Saideep Dusa