Sports
SAIDEEP SAYILI
Technical Solutions Rep II
Summary
To pursue a career while developing my skills and contributing my knowledge in a progressive institution for mutual growth. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
Work History
L1 Tech Support Engineer / Escalation Engineer (Pilot)
Hewlett-Packard INC.
02.2021 - Current
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Provided on-site and remote technical support to users.
- Enhanced overall system performance through detailed troubleshooting and technical support.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Assisted in hiring new escalation engineers, contributing to building a strong talent pool within the organization.
- Diagnosed and troubleshot hardware, software and network issues.
- Mentored junior engineers, improving their problem-solving abilities and overall productivity.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Analyzed trends in escalations data to identify recurring issues and initiate preventative measures.
Python Intern
Real Time Signals and Systems
- 2 2021
- Assisted in developing integrated marketing strategies for small businesses.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
B.E in Computer science
New horizon college of Engineering
Pre university or Intermediate
Narayan junior college
Secondary school
Miranda public school
Skills
Technical Knowledge
Communication Skills
Client Service
Problem-Solving
Time Management
Teamwork
Adaptability
Multitasking
On-Site Technical Support
Active Listening
Analytical Skills
System Configuration
Accomplishments
- Won R and R Couple of times.
- Excellent E2E SNPS with 14 samples and 100% SNPS and 95% TPR.
- I was handpicked to be a part of Call back team in the year 2022.
- I was moved to EMT (Elevation Management Team, Pilot batch) in April 2023
Personal Information
- Date of Birth: 10/05/97
- Gender: Male
- Nationality: Indian
Interests
Video Games
Tech Gadgets
Movies
Travelling
Timeline
L1 Tech Support Engineer / Escalation Engineer (Pilot)
Hewlett-Packard INC.
02.2021 - Current
Python Intern
Real Time Signals and Systems
- 2 2021
B.E in Computer science
New horizon college of Engineering
Pre university or Intermediate
Narayan junior college
Secondary school
Miranda public school