SAI DEEPIKA MUSUNURU
Hyderabad
Summary
Dynamic professional with a proven track record at AIMFINANEST OVERSEAS AND TECHSPACE, enhancing client relations and driving a 40% increase in admissions. Skilled in fraud detection and risk assessment, I excel in fostering positive working relationships and implementing effective strategies to elevate team productivity and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Client Relations Manager
AIMFINANEST OVERSEAS AND TECHSPACE
Vijayawada
12.2020 - 01.2025
- Forged strong relationships with customers and the universities, contributing to a 40% increase in admissions.
- Utilized the Universities platform to monetize the customer requirements.
- Organized workshops for the customers to engage directly with the universities.
- Analyzing the client's requirements and trying to achieve our targets.
- Implemented negotiation strategies while communicating with the clients.
- Managed client relations by responding to inquiries in a timely manner.
DAY TO DAY OPERATIONS LEAD
AIMFINANEST OVERSEAS AND TECHSPACE
Vijayawada
01.2018 - 01.2025
- Complete the organization's responsibilities.
- Manage and monitor performances on job adherence, volume, and quality.
- Handled the hiring and training of new associates.
- Achieved productivity is maximized through my supervision, training, analysis, and feedback of performance data on a periodic basis.
- Develop the work schedule for every week or twice a month by balancing work across the various workflows to fulfill the priorities.
- Tracking metrics to achieve organizational goals.
- Identify and help with risks, and implement the process-related improvements in the work culture.
- Maintained the relationship between the team and clients.
- Trained, mentored and motivated employees to maximize team productivity.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Monitored operations and reviewed records and metrics to understand company performance.
Guest Lecturer on Html and Personality Developemen
MVR COLLEGE OF ENGINEERING AND TECHNOLOGY
Vijayawada
01.2022 - 11.2022
- Directed full classrooms of students to develop various kinds of research.
- Tutored students requiring additional assistance in mastering concepts.
- Redesigned sites to enhance navigation and improve visual appeal.
- Integrated UI elements such as forms, tables, lists into the web page structure using HTML tags.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Conducted assessments of participant needs and interests in order to recommend appropriate learning opportunities.
Account Support Manager And Fraudulent Analyst
AIMFINANEST OVERSEAS AND TECHSPACE
Vijayawada
05.2017 - 01.2025
- Analyzing the client account information and providing support based on their requirements.
- File and track the priority tickets, following up on blocks to productivity.
- Focus on the risk, and develop the strategies to achieve customer satisfaction.
- Contributed to team efforts by suggesting process improvements that elevated productivity by 20%.
- Analyze accounts of particular students' data to identify suspected activity.
- Analyze the portfolio and respective fraud strategies to optimize the risk to the organization.
- Monitor the customer behavior to identify fraudulent patterns and provide customer insight using SQL.
- Used to analyze the data and information to provide insights and recommendations.
- Track down the accounts and transaction patterns to determine existing fraud trends.
Education
Master of Science - Computer analyst
ISMA University
Latvia01.2021
Bachelor of Technology - Computer Science
MVR College of Engineering & Technology
Vijayawada01.2016
Skills
- Business Development
- Prospecting
- Account Management
- Problem Solving
- Risk assessment
- Effective communication
- Fraud detection
- Client relations expertise
- Customer and client relations
- Positive working relationships
- Team building
Accomplishments
- Excellence Award from client organization.
- Recognized as the top performer at client organization having secured the highest number of new students to the clients.
- Customer Satisfaction Excellence Award for achieving a 95% client satisfaction rating through dedicated account management in 2020.
- Process Improvement Champion developed a coordinated effort that improved supply chain efficiency by 20%, positively impacting profitability.
- Innovative Solution Development led the team in creating a custom strategic solution that enhanced customer operations, boosting satisfaction by 45%.
Roles And Responsibilities
- Issue Escalation and Resolution: Act as an escalation point for students' concerns related to admissions, visas, and university interactions.
- Collaboration and Knowledge Management: Work with cross-functional teams to improve knowledge, FAQs, and automated responses.
- Client Relationship Management: Serve as the primary point of contact for students, universities, and consultancy partners.
- Data and Reporting: Maintain student records, generate reports, and analyze strengths using Excel.
Timeline
Guest Lecturer on Html and Personality Developemen
MVR COLLEGE OF ENGINEERING AND TECHNOLOGY
01.2022 - 11.2022
Client Relations Manager
AIMFINANEST OVERSEAS AND TECHSPACE
12.2020 - 01.2025
DAY TO DAY OPERATIONS LEAD
AIMFINANEST OVERSEAS AND TECHSPACE
01.2018 - 01.2025
Account Support Manager And Fraudulent Analyst
AIMFINANEST OVERSEAS AND TECHSPACE
05.2017 - 01.2025
Master of Science - Computer analyst
ISMA University
Bachelor of Technology - Computer Science
MVR College of Engineering & Technology
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