SAIF ALAM

Expert Professional with 8 years of experience in Client Servicing, Project management, Project Support, Project development and Implementation. Insightful experience in driving and delivering overall project operations right from initiation to successful product launch.Work closely with clients and system end-users to identify and document their business and system requirements.Experienced in Project Planning, execution, progress monitoring, Implementation, Product Testing.Experienced in working on Jira.Experienced in handling multiple travel clients and resolving their product issues

Implementation of Air APIs such as Galileo API, Amadeus API, Indigo API, and AirAsia API for air carrier content for both domestic and international markets The process involved feasibility analysis and continuous interaction with development to create the required flow, which largely involved how content would display, and passing the required parameters for the booking flow over the production environment, obtaining the necessary certification as required by the API clients, along with testing and sharing results for the test bookings 

The hotel APIs implemented were TBO and GRN, following the same process flow as the AIR API, but with specific content fetched as per the agreement

Project Name: Travolution

Domain: Travel

Roles and Responsibilities

• I applied agile methodology to implementations and remediation with development teams to identify solutions and monitor tasks
• Provided software support for Travolution, a travel management software, to high-profile clients such as WNS (Travelgo), SOTC, Thomas Cook, FCM, Mercury Travels, Satguru Travels, and more
• Provided web demos to educate clients and team members
• Responsible for gathering project requirements, resolving queries, and implementing in a deadline-driven environment
• Analyzed the client's business requirements and processes through document analysis, workshops, and workflow analysis
• Communicated the client’s business requirements by constructing easy-to-understand data and process models
• Provide input into developing and modifying systems to meet client needs, and develop business specifications to support these modifications
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications

I do hereby declare that the particulars of information and facts stated herein above are true, correct, and complete to the best of my knowledge and belief