Saif Ali
Aligarh
Summary
Senior Technical Program Manager with 9+ years of experience leading large-scale, cross-functional cloud transformation programs in enterprise SaaS environments. Proven expertise in driving end-to-end delivery of complex technical initiatives spanning platform migrations, integration ecosystems, security, reliability, and large customer data workloads. Strong execution leader with deep hands-on experience in program governance, dependency management, risk mitigation, and production incident leadership across Engineering, Product, SRE, Support, Pre-Sales, and Partner teams. Known for building scalable delivery frameworks, driving operational excellence, and steering high-risk programs to on-time, high-quality outcomes
Overview
9
9
years of professional experience
Work History
SENIOR PROJECT MANAGER, Migrations
Atlassian
Bengaluru
10.2022 - Current
- Promoted from Project Manager to Senior Project Manager
- Lead end-to-end enterprise migrations from Jira, Confluence, and Bitbucket Server/Data Center to Atlassian Cloud, covering discovery, technical readiness, architecture planning, remediation, UAT, cutover, and post–go-live stabilization.
- Act as a strategic advisor to senior customer stakeholders, providing guidance on cloud architecture, security posture, performance guardrails, and long-term adoption strategy.
- Own program governance including milestone planning, RAID management, execution tracking, steering-committee updates, and executive stakeholder communication.
- Drive cross-functional execution by coordinating with Sales, Pre-Sales, Engineering, Product, Support, and Partner teams to manage dependencies, resources, and delivery risks.
- Assess complex integrations and automations (APIs, webhooks, marketplace apps, custom scripts) and lead remediation strategies to ensure seamless post-migration continuity.
- Serve as the primary escalation point for critical production blockers, security risks, data integrity issues, and customer-impacting incidents, driving root-cause analysis and resolution.
- Lead migration risk mitigation strategy for large-scale enterprise customers with hybrid environments, regulatory constraints, strict SLAs, and business-critical workflows.
- Champion customer experience and adoption success, ensuring operational readiness through structured cutover planning and transition support.
- Build and scale standardized migration playbooks, best-practice guidelines, and validation checklists, improving delivery consistency and reducing execution risk.
- Mentor team members and act as a delivery multiplier, driving technical upskilling, execution maturity, and continuous improvement across the migration organization.
- Continuously evaluate industry trends in SaaS, cloud transformation, and enterprise platforms, advising customers on scalable, future-proof platform strategies.
Senior Support Engineer
Atlassian
Bengaluru
08.2018 - 10.2022
- Promoted across 4 levels from Associate Support Engineer to Senior Support Engineer
- Played a key role in the formation of the Cloud Migrations Support team in the Bengaluru office.
- Gained deep exposure to Cloud Migration Manager workflows, backend migration flows, and production execution models.
- Excelled in cross-geo collaboration with Support Engineers, Migration Managers, Developers, and SREs on highly complex enterprise migrations.
- Actively handled HOT production migration incidents, coordinating with SRE and Engineering teams for real-time resolution and RCA.
- Drove operational improvements for the global migration support organization through process refinement and execution efficiency.
- Contributed to process improvement initiatives through problem-solving, knowledge sharing, and cross-team collaboration.
- Authored internal technical knowledge articles to improve onboarding, troubleshooting, and technical standardization.
- Trained and mentored engineers, fostering a culture of collaboration, accountability, and continuous improvement.
- Consistently delivered high customer satisfaction through calm handling of critical and high-pressure migration scenarios.
Technical Support Consultant
Basware
Chandigarh
01.2017 - 08.2018
- Resolved a wide range of technical issues across enterprise systems and applications for global customers.
- Delivered Tier 1 & desk-side IT support for internal non-technical users.
- Troubleshot network and connectivity issues across distributed environments.
- Created and maintained technical troubleshooting documentation, supporting service desk efficiency and standardization.
Education
Bachelor of Technology - Computer Science Engineering
Noida Institute of Engineering and Technology
01.2017
Senior Secondary - undefined
Naincy Convent
01.2012
High School - undefined
Dayawati Modi Academy
01.2010
Skills
- PMI Certified
- Project Manager Professional (PMP)
- Enterprise Cloud Migrations
- Technical Program & Delivery Management
- Stakeholder & Executive Communication
- Cross-Functional Leadership
- Risk & Dependency Management
- Atlassian Ecosystem
- AMCAT Certified Corporate Communications Professional
- AMCAT Certified Proficiency in English
- AMCAT Certified Business Analyst
- AMCAT Certified Customer Service Specialist
- AMCAT Certified in English Comprehension
Leadership And Accomplishments
- Awarded Best Employee at Basware for outstanding performance, customer excellence, and operational reliability in enterprise support delivery.
- Recognized with Team Player Award (EMEA/APAC – Atlassian) for cross-geo collaboration, driving execution excellence across Support, Engineering, and Migrations teams.
- Honored with Customer Champion Award (EMEA/APAC – Atlassian) for exceptional customer advocacy and high-impact delivery during critical cloud migration engagements (received in two consecutive quarters).
- Received 10+ formal recognitions from Senior Leadership at Atlassian for leading high-severity VIP escalations, driving successful outcomes in high-risk production migrations, and demonstrating exceptional customer-centric execution under pressure.
- Played a foundational role in building the Cloud Migrations Support function in Atlassian’s Bengaluru site, contributing to team scaling, knowledge frameworks, and operational maturity.
- Consistently selected as escalation owner for high-impact enterprise incidents, trusted to stabilize mission-critical customer environments.
- Recognized for mentoring and onboarding multiple engineers, accelerating their transition into complex migration and production-support roles.
Timeline
SENIOR PROJECT MANAGER, Migrations
Atlassian
10.2022 - Current
Senior Support Engineer
Atlassian
08.2018 - 10.2022
Technical Support Consultant
Basware
01.2017 - 08.2018
Bachelor of Technology - Computer Science Engineering
Noida Institute of Engineering and Technology
Senior Secondary - undefined
Naincy Convent
High School - undefined
Dayawati Modi Academy