Saif Al Rehman

Inside Sales Manager:

• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Ability to initiate conversations and make lasting impact.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
• Surpassed sales goals by 30% annually with implementation of diverse sales tools and strategies.
• Updated accounts and maintained long-term relationships with clients.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
• Derived forward-looking insights from ongoing analytics projects to offer predictive intelligence for ongoing business decision-making.
• Actively Participated in "Farming" for existing accounts and grew partnership with few "Hunting" Opportunities.
• Used UTM for strategic Initiatives internally to optimize and increase efficiency.

Enablement: Onboarded new employees with training and new hire documentation. Built Enablement curriculum for interns and Laterals.

• Developed creative presentations, trend reports, kitted assets, and product data sheets.
• Collaborated with Onshore team for New Product Trainings.
• Increased efficiency by using Sales Funnel Analysis to drive Opportunities from Planning stage to Win Stage.
• Partnered with Several partners to expand sales play and effectively helped them in Designing solutions.
• Exploited closed-loop reporting tools and CRM systems to inform data organization and exploitation measures.

• Maintained professional, organized, and safe environment for employees and patrons.
• Managed East NA Region catering to Customers from Fortune 500 Companies.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Performed cost-benefit and ROI analyses for proposed Solutions for Storage.
• Encouraged and proposed Plan for Cross-sell Opportunities.
• Built Proposals to focus on solutions than Products selling to benefit Customer.
• Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities.
• Created flowcharts, diagrams and other documentation to build Process Flows.
• Helped SE's and Participated in Account Planning, QBR's and EBC's for High Value Accounts.
• Replying to customers RFP's, RFQ, RFI's in Timely manner.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

• Monitored and handled employee claims involving performance-based and harassment incidents.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Organized and led staff orientation programs and training to promote collaboration.
• Led and encourage Inclusive environment within Team, thereby promoting healthy competition within team.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Assessed every Employees Potential and matched it to their competencies strategically.
• Helped and reviewed every Employees Individual Development Plan and also their connected development plan, which helped me in assigning internal tasks and opportunities.

• Implemented corrective plans of action for network availability and latency.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Identified and immediately resolved issues with network devices.
• Troubleshot network problems and escalated problems to vendor.

• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Played vital role in reducing Alerts on monitoring tools
• Identifying Decommissioned Routers Globally
• Creating One Note Docs for Smooth Handover
• Creating Process and Document for adding New Routers and updating their Handover Documents
• Updating SharePoint with Latest Latency information from Carriers
• Analyzing Fake Alarms and rectifying them in monitoring tools.

Service Management:

• Act as Knowledge focal with business functional and application technical knowledge responsible for
• Delivery and Product Support of 30 plus Mission critical systems across Global ITIL based Support model serving critical business function
• Send Incident communications to client and Stakeholders at time of Major incidents.
• Manage overall Incident and Problem management process and follow up when required with multiple cross functional teams. Manage SLA and KPI for client, monthly SLA reporting.
• Organize weekly/monthly calls with client and Sr. management.

The primary job role was in collection where we used to collect payment by making out bound and handle inbound calls.

• First point of contact for any loan resolution including modification both by HAMP and internal modification
• Collection of financial information for user for modification purpose
• Title clearance for modification
• Collected more than 60 Payments on Average from Customers.

• In this profile I was dealing with an organization called as RAC where we were the customer care representative we used to help client renew their coverage
• Explain them about different packages including Road side assistance, Etc
• We used to also deal with collection of payments upgrading and downgrading the package.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers