Saif Attar
Sr. Associate – Import/Export And Logistics Operations
Mumbai
Summary
Senior Associate in Import/Export and Logistics Operations with proven experience supporting U.S. clients at CH Robinson through Teleperformance. Orchestrated, optimized, and governed end-to- end shipment tracking, carrier invoice processing, cross-auditing, and SOP/contract compliance, strengthening billing accuracy, financial control, and operational excellence. Recognized for scrutinizing, validating, and resolving complex invoice discrepancies through structured carrier disputes and consistently outperforming SLAs in high-volume, fast-paced environments through strong client engagement and cross-functional collaboration.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Sr. Associate – Operations Customer Expert
Teleperformance
11.2024 - Current
- Orchestrated and governed U.S. client operations across import/export and logistics workflows using Navisphere and MS Excel, delivering real-time shipment visibility, accurate tracking, and consistent SLA adherence.
- Scrutinized, validated, and appraised carrier invoices through detailed processing and cross- audits, enforcing strict SOP and contractual compliance prior to payment approval.Validated and quantified shipper, consignee, and third-party billing details, proactively uncovering discrepancies and eliminating out-of-policy charges.
- Resolved, mediated, and closed invoice discrepancies by championing carrier disputes, including reconsignment, return, and TONU invoices, ensuring audit-ready and timely financial closure.
- Engaged, synchronized, and collaborated with U.S. clients during weekly PUC calls, delivering operational insights, managing escalations, and aligning with front-office and internal teams to consistently outperform SLAs.
Associate – Import Coordinator/Customer Operations
WNS – World Network Services
05.2022 - 10.2024
- Delivered and sustained high-quality email-based customer support by resolving service queries within defined SLAs, strengthening customer satisfaction and service consistency.
- Managed shipment track-and-trace operations as an Import Coordinator, ensuring timely freight release, container visibility, and on-time delivery.
- Executed import documentation processes, including PTT filing, in-bond creation and submission, and preparation of Outturn reports, ensuring regulatory and process compliance.
- Coordinated freight release guarantees and closely monitored container tracking, proactively addressing exceptions and delays.
- Collaborated and interfaced with cross-functional teams and front-office stakeholders to diagnose, escalate, and close complex cases efficiently.
- Maintained, validated, and updated customer and shipment records while ensuring strict data confidentiality and adherence to internal processes.
Operations Executive
DTDC Office, Hirawadi
02.2017 - 12.2021
- Coordinated with operations teams to ensure consignment deliveries within defined TATs across assigned routes.
- Supported and executed marketing and sales initiatives to optimize delivery performanceand enhance customer experience.
- Tracked and monitored consignments end-to-end, proactively following up with operations teams to ensure timely closures.
Education
MBA - Logistics & Supply Chain Management
D Y Patil University
Navi Mumbai, Maharashtra 04.2001 -
Bachelor of Commerce (B.Com)
B.Y.K. College of Commerce
Nashik, Maharashtra 04.2001 -
Skills
Navisphere (CH Robinson)
Microsoft Excel & MS Office Suite
Operations Tracking & Invoice Management
Performance monitoring
Systems Professional Email & Client Communication Tools
Additional Information
- Best Performer (2×) | Teleperformance | Jun 2025 and Nov 2025.
- Successfully organized tech fests and cultural events as part of the student council, demonstrating leadership and coordination skills.
- Volunteered during Sinhastha Kumbh Mela 2015, showcasing teamwork and community engagement.
Timeline
Sr. Associate – Operations Customer Expert
Teleperformance
11.2024 - Current
Associate – Import Coordinator/Customer Operations
WNS – World Network Services
05.2022 - 10.2024
Operations Executive
DTDC Office, Hirawadi
02.2017 - 12.2021
MBA - Logistics & Supply Chain Management
D Y Patil University
04.2001 -
Bachelor of Commerce (B.Com)
B.Y.K. College of Commerce
04.2001 -
Languages
English
Hindi
Marathi