Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
BusinessAnalyst
Saif Khan

Saif Khan

New Delhi

Summary

Customer Service Executive with extensive experience at Convergys India Pvt. Ltd., recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in employee training, consistently resolved issues promptly, leading to increased retention rates through customized solutions and discounts. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Convergys India Pvt. Ltd.
Gurgaon
09.2023 - Current
  • Determined accurate prices for customer services, consistently searching for deals and best prices through billing options.
  • Strengthened customer retention by offering discount options.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.
  • Also worked in the training of new batches to ensure their understanding of the product.

Admin Representative

Viva Holiday Planners Pvt. Ltd.
NOIDA
02.2022 - 05.2023
  • Identified areas for improvement in customer service processes through team collaboration.
  • Processed customer travel itinerary and collected payment information accurately.
  • Tracked EMS levels and placed booking orders as necessary.
  • Responded promptly to customer inquiries and complaints via Email, ensuring high service standards.
  • Participated in regular team meetings to discuss performance metrics and strategic goals.
  • Compiled work reports to analyze team productivity and service outcomes.

Education

High School Diploma -

Government Boys Senior Secondary School
Janak Puri, New Delhi
03-2020

Bachelor in Travel Management -

IGNOU
New Delhi

Skills

  • Customer service
  • Data entry
  • Employee training
  • Effective communication
  • Problem solving
  • Attention to detail
  • Email management
  • Inquiry response

Languages

Hindi
First Language
English
Proficient (C2)
C2
Urdu
Beginner
A1

References

References available upon request.

Timeline

Customer Service Executive

Convergys India Pvt. Ltd.
09.2023 - Current

Admin Representative

Viva Holiday Planners Pvt. Ltd.
02.2022 - 05.2023

High School Diploma -

Government Boys Senior Secondary School

Bachelor in Travel Management -

IGNOU

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Saif Khan