Saif Uddin Khan
Barpeta
Summary
To be a successful professional and to work in an innovative and competitive environment so as to realize my potential and contribute to the industry.
Overview
11
11
years of professional experience
Work History
Manager
Reliance Jio Infocomm Ltd
04.2024 - Current
- Driving Jio fiber & Airfiber Sales Through Available manpower & Service Partners
- Assisting Home Connect Care Lead in driving care operations
- Executing Home Care processes and plans
- Service readiness for Home Care at Jio Centers & Jio Points
- Ensure customer satisfaction and on time service delivery (Service Requests & Installations)
- Minimize customer complaints per sub by constantly improving process delivery
- Designing Process Audit Framework and Execution Guideline at last mile level
- Execution of Quality Audits through third party QA Partner Own team as applicable
- Improving the skill set of field manpower to bring in Multi Skill set based working culture
- Analyze the customer complaints for variances and initiating corrective actions - product services
- Establishment of the CAPABLE TEAM of field staff in order to generate customer Loyalty to our brand, by offering superior services in the life cycle of customer engagement
Assistant Manager
Bharti Telemedia Ltd
01.2021 - 04.2024
- Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.
- Increase B2B sales in assigned territory and ensure quality service.
- Ensure availability of recharge so that existing customers are adequately serviced.
- Understand the market demographics and drive sales strategy according to customer segments.
- Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets.
- Ensure brand visibility through organized merchandising activities
- Ensure resolution of customer complaints in the assigned territory within target time.
- Communicate company policies and norms regarding installation-to-Installation Engineers in the assigned territory.
- Take corrective actions in a timely manner to meet SLAs.
- Intervene and handle complaints in case of incorrect installation calls by engineers.
- Maintain adequate inventory of spares in the territory for timely fault repairing.
- Manage team of engineers provide inputs on number of engineers needed for the territory.
- Educate and update engineers on the correct installation processes employed to ensure first-time right installation.
- Monitor and review performance of engineers on a continuous basis.
- Inventory Management
Senior Executive
Bharti Telemedia Ltd
10.2019 - 06.2020
- Ensure resolution of customer complaints in the assigned territory within target time.
- Communicate company policies and norms regarding installation-to-Installation Engineers in the assigned territory.
- Take corrective actions in a timely manner to meet SLAs.
- Intervene and handle complaints in case of incorrect installation calls by engineers.
- Escalate problems to Area Service Manager incase not resolved at territory level.
- Maintain adequate inventory of spares in the territory for timely fault repairing.
- Visit customer site, as a periodic exercise, with the engineers at time of installation.
- Manage team of engineers Provide inputs on number of engineers needed for the territory.
- Educate and update engineers on the correct installation processes employed to ensure first-time right installation.
- Monitor and review performance of engineers on a continuous basis.
- Inventory Management
Service Engineer
Diebold Nixdorf India Pvt Ltd
10.2014 - 06.2018
- Coordinating with technicians for customer service.
- Recognizing the failure of the systems and doing immediate solutions.
- Performing installation, servicing and repairing of Automated Teller Machines (ATM).
- Networking & Troubleshooting, System Troubleshooting.
- Carrying out preventive measures and checking all the Devices on Quarterly Basis.
- Following up with the customer for confirmation of solving their problems.
- Coordinating with vendors for own Site maintenance.
- Maintaining daily reports of the service.
- Coordinating with the Service delivery manager for confirmation of service
Education
B.E. - Electronics &Communication Engineering
Rural Engineering College
Bhalki, Karnataka01.2012
10+2 -
B.B.K. College
Nagaon, Assam01.2008
10 -
St. Josephh’s High School
Barpeta Road, Assam01.2005
Disclaimer
I hereby declare that; the above-mentioned details are true to the best of my knowledge and belief.
Personal Traits
- Good stamina
- Curious
- Ability to work in a stressful environment and under pressure
- Self-confident
- Ambitious
- Tough-minded
Personal Information
- Father's Name: Ibrahim Khan
- Date of Birth: 03/23/88
- Gender: Male
- Nationality: Indian
Timeline
Manager
Reliance Jio Infocomm Ltd
04.2024 - Current
Assistant Manager
Bharti Telemedia Ltd
01.2021 - 04.2024
Senior Executive
Bharti Telemedia Ltd
10.2019 - 06.2020
Service Engineer
Diebold Nixdorf India Pvt Ltd
10.2014 - 06.2018
B.E. - Electronics &Communication Engineering
Rural Engineering College
10+2 -
B.B.K. College
10 -
St. Josephh’s High School
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