Sai Ganesh Gurram
Hyderabad
Summary
Detail-oriented Service Engineer specializing in technical troubleshooting and customer support. Expertise includes data management and reporting within CRM systems, along with project engineering and CAD operations. Proven ability to enhance team performance through effective communication and strong organizational skills.
Overview
13
13
years of professional experience
Work History
Fresh service - Engineer
Amex GBT
Hyderabad
2024.11 - Current
- Responded quickly to emergency calls from customers regarding technical issues, achieving an average response time of 3 minutes and contributing to a customer satisfaction rating of [%] following interventions.
- Diagnosed and resolved technical issues, including [specific types of issues], for clients, ensuring minimal disruption to services and achieving a [%] first-call resolution rate.
- Resolved customer service requests within the given time frame, consistently meeting deadlines and enhancing overall service efficiency.
- Collaborated with cross-functional teams, including [specific teams], to streamline service delivery processes, resulting in a [Number] % reduction in service time and improved client satisfaction scores.
- Provided on-site support and training for [Number] clients during new service implementations, receiving positive feedback that highlighted the effectiveness of the training provided.
Manager
Cushman and Wakefield India Pvt. Ltd.
2020.01 - 2024.11
- Provide data in the tool for monthly and quarterly business pipeline projections.
- Setting up a dashboard for each vertical for the quarterly business review.
- Generated reports to verify accuracy of updated data in system.
- Gathered and updated data in Salesforce to ensure information integrity.
- Generated invoices based on anticipated pipeline, tracking outstanding debt.
Assistant Project Engineer
Ram Chandra Constructions
2014.01 - 2017.01
- Preparing interior/on floor execution strategies and quality assurance plan and work in close co-operation with other skill groups that prepare capital estimates and project schedules.
- Managed on-site and off-site operations during project execution and installation.
- Coordinated with architect, design, purchasing, and production teams to ensure project alignment.
- Planned and executed daily, weekly, and monthly site activities to meet project timelines.
- Resolved issues promptly to minimize project disruptions and enhance operational efficiency.
- Have handful experience and knowledge in drafting, interacting with computers/systems, getting information, communicating with supervisors, subordinates, documenting/recording information, organizing, planning, and prioritizing work.
- Resolving conflicts, negotiating, judging the quality of services/people, working directly with the public.
CAD Operator
Sun Net Solutions Pvt. Ltd.
2013.01 - 2014.01
- Produce visual representations of civil structures to support project documentation and communication.
- Evaluate designs or specifications to ensure quality.
- Determine work order and presentation methods to create detailed work plans.
- Review technical documents to plan work.
- Analyze operational data to evaluate operations and processes.
- Duplicated drawings and documentation according to specifications using blue printing, photography, or other duplicating methods to ensure accuracy.
- Estimate technical (or) resources requirements for development (or) production projects.
- Prepared procedural documents to standardize processes and enhance clarity.
Education
Bachelor of Technology - Civil Engineering
K.S. Raju Institute of Technology and Sciences
HyderabadIntermediate - MPC
Sri Chaitanya Junior College
Primary education -
Hindu Public School
Skills
- Fresh service
- AutoCAD 2007
- 3DX Max
- Sales Force
Languages
- English
- Telugu
- Hindi
Personal Information
- Father's Name: G. Ramdas
- Date of Birth: 07/18/92
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above provided information is true to the best of my knowledge and belief.
Timeline
Fresh service - Engineer
Amex GBT
2024.11 - Current
Manager
Cushman and Wakefield India Pvt. Ltd.
2020.01 - 2024.11
Assistant Project Engineer
Ram Chandra Constructions
2014.01 - 2017.01
CAD Operator
Sun Net Solutions Pvt. Ltd.
2013.01 - 2014.01
Bachelor of Technology - Civil Engineering
K.S. Raju Institute of Technology and Sciences
Intermediate - MPC
Sri Chaitanya Junior College
Primary education -
Hindu Public School