SaiGeetha Dasariraju

• Responsible for day to day management within the platform .
• Played an important role for Translation of the HRSD Application for 14 Countries, managed the Update Sets, Organized UAT and pushing it to the Production instance.
• Enhancements and Development in HRSD and ITSM Applications mainly on Service Catalog Management .
• Experience Developing ServiceNow applications from Business requirements and Technical design documents.
• In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integrations.
• Core competency areas include HR Service Delivery and IT Service Management using ServiceNow Tool.
• Expertise on creation of workflows and Flow Designer for Service Catalog items in ServiceNow.
• Managed intake and requirements gathering for corporate wide ServiceNow instance.
• Good knowledge of CMDB and Asset Management Services: Business Services, Service Offerings and Configuration item relationships.
• Understanding of IT service management (ITSM) and the ITIL business process.
• Maintain Service level agreement (SLA) and monitor an SLA Workflow.
• Expertise from Geneva through Vancouver Versions.
• Created multiple Catalog items from Scratch
• Built ServiceNow forms from scratch along with advance customizations at the level of UI Macros/UI pages as per the complex requirements.
• Created countless Business Rules using the GlideRecord operations
• Created Catalog client scripts and UI policies to make client side changes.
• Created the UI pages to use them in Catalog items, Implemented using UI scripts.

• Created Custom Applications ‘Wipro Connect' & ‘Intelligent Catalog Management'.
• Worked on Several POC's related to Integrations, Flow designer, Virtual agent, Now Mobile, Agent Workspace, Instance data Replication, Integration Hub, Cloud Management etc.
• Presented demos to Pre-sales team and Customers on new modules which ServiceNow releases.
• Worked on Wipro connect application where all the internal/external ServiceNow trainings are handled from a single portal.
• Worked on Upgrade Projects.
• Provided support to juniors.
• Implemented ITSM for a customer within the timeline.
• Created Several Service portals for different customers.
• Implemented table API integration between different instance to manage Admin access to the instances.
• Worked on ServiceNow integrations with 3rd party tools like JIRA, Splunk, Nexthink, Nutanix and internal API integrations etc.
• Implemented Orchestration workflows to provision VM's from the external server.

Project : Iridium Satellite

Nature of Project: Implement core ITSM Modules

Technology : ServiceNow Platform

Role : ServiceNow Developer

Roles & Responsibilities:

• Implemented Incident, Problem, Change management from scratch.
• Created a custom workflow which will run for more than 40 catalog items.
• Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.
• Implemented Access control lists. (ACL) for the various module's like incident, problem, change and other applications for providing contextual security.
• Written Script Includes and invoked them in business rules and client scripts Imported Active Directory to Service now using data sources.
• Created Buttons and context menus both on form and lists using UI actions Designed many email templates by using HTML and used them in notifications Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate.
• Created workflows for generating approvals to process owners of each module and associating a task once it gets approved.
• Attaching SLAs to the requested items & auto closing of RITM in preferred specific time by the customer.
• Created data sources and loaded the Service-Now tables with different data formats Created transform maps both automatic field mapping and scripting Also worked on Asset Management and loaded the data into it.
• Reviewing Skipped Updates and Performing Regression testing post upgrade.

Project: DataVail Internal

Nature of Project : Dedicated deployment of ServiceNow tool within ITSM Scope.

Technology : ServiceNow Platform

Role : ServiceNow Developer

Roles & Responsibilities:

• Perform system and application configuration and management. Provide level 2 and level 3 support of tickets assigned to the ServiceNow team.
• Trouble-shooting production incidents with detailed analysis of issues on web, mobile, web services, desktop applications and doing the root cause analysis.
• Evaluate, recommend, and implement improvements to enhance or automate solutions to improve efficiency and security of data.
• Prepare and publish an upgrade timeline.
• Collaborates with all departments of IT, recommends appropriate application change procedures and obtains management approval.
• Escalate unresolved issues to appropriate team and personnel.
• Provides analysis of problems while working toward solutions to technical issues
• Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
• Support working on Incident, Problem and Change, Support working on Request items and Catalog items.
• Creating a Dashboards and Reports as per the given requirement by the Client.