Sai Geetha Dasariraju
Bengaluru
Summary
- A Qualified IT Professional with 8 years of experience as a ServcieNow Developer and Administrator. Experience in Configuring application including Requirement Gathering, Technical Documentation, Validation & Release. Major experience supporting and implementing the ITSM & HRSD Modules.
- Experience on Implementing end-to-end Service Catalog. Attention to detail and complex problem-solving abilities from operational and technical perspective.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr Analyst
DXC
Bangalore
09.2021 - Current
- Delivered various custom based solution on HRSD & ITSM platform.
- Worked closely with client to deliver ServiceNow project.
- Worked on Translating ESC portal for many countries.
- Participated in the planning, design, and implementation of ServiceNow upgrades and enhancements.
- Provided technical support and guidance to end-users.
- Troubleshooted and resolved technical issues related to ServiceNow.
- Developed customizations and configurations for client including setting up business rules, Script Includes, Client Scripts & Workflows.
ServiceNow Lead Admin
Wipro
Bangalore
08.2019 - 08.2021
- Created Custom Applications ‘WiproConnect' & ‘Intelligent Catalog Management'.
- Worked on Several POC's related to Integrations, Flow designer, Virtual agent, Now Mobile, Agent Workspace, Instance data Replication, Integration Hub, Cloud Management etc.
- Presented demos to Pre-sales team and Customers.
- Worked on Upgrade Projects.
- Implemented table API integration between different instance to manage Admin access.
ServiceNow Developer
Datavail Infotech Pvt. Ltd.
Bangalore
08.2016 - 08.2019
- Created a custom workflow which will run for more than 40 catalog items.
- Created Catalog items, Email Notifications, Email Script.
- · Implemented many customizations using Client Scripts, UI policies, UI Actions, Script Includes, Business Rules.
- Reviewed Skipped Updates and Performed Regression testing post upgrade.
- Worked on Trouble-shooting production incidents with detailed analysis.
- Worked on Incident, Problem and Change & SLA's.
Education
Bachelor of Technology - Electronics: Electronics And Communication
JNTU Anantapur
Anantapur, AP01-2013
Master of Technology - Embedded Systems
Malla Reddy Collage of Engineering
Hyderabad, TGSkills
- IT Service Management- Incident/Problem/Change/Request
- HRSD
- ServiceNow integrations (LDAP/SOAP/REST)
- Custom and Mobile applications
- Upgrade specialist
- Service Portal
- Reporting and Performance Analytics
- Virtual Agent, Advanced work assignment
- Knowledge and Survey management
- Scripting and Workflow Design
- Agile/Scrum methodologies
Certification
· Certified ServiceNow Administrator
· ServiceNow Certified Application Developer
· ServiceNow Certified Implementation Specialist - IT Service Management
· ServiceNow Certified Implementation Specialist - Human Resources
· Certified in ITILV3 Foundations
Timeline
Sr Analyst
DXC
09.2021 - Current
ServiceNow Lead Admin
Wipro
08.2019 - 08.2021
ServiceNow Developer
Datavail Infotech Pvt. Ltd.
08.2016 - 08.2019
Bachelor of Technology - Electronics: Electronics And Communication
JNTU Anantapur
Master of Technology - Embedded Systems
Malla Reddy Collage of Engineering
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