Sai Giridhar Hariharan

Collaborated seamlessly with the Technology & Development team to tailor product demos according to client specifications.

Key Achievements:

• Successfully attained sales goals and service targets by establishing and fortifying new customer relationships.
• Aligned and presented compelling proposals, including pricing details, effectively bringing deals to closure.
• Spearheaded sales growth and profit augmentation through the implementation of proactive management strategies and the enhancement of sales training programs.
• Maintained strong customer relationships while identifying and securing new opportunities by understanding client needs and recommending appropriate services.
• Addressed and resolved customer relations issues promptly, ensuring client satisfaction.
• Conducted client meetings, delivering impactful presentations, and providing comprehensive education on product and service features.
• Actively participated in industry shows, conventions, and meetings, with a primary focus on expanding market opportunities.

Tech Sales Professional in LegalTech SaaS (Software as a Service) specializing in the Governance, Risk, and Compliance (GRC) domain.

Key Achievements:

• Proficient problem solver adept at identifying client needs and pain points, leading to successful client acquisition.
• Expert in progressing leads through various stages, leveraging optimal Use Cases to tailor solutions to meet specific client requirements.
• Instrumental in a sales enablement role, strategizing comprehensive action plans and guiding product positioning through the implementation of customized campaigns developed in collaboration with the marketing team.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Tech Sales Specialist in SaaS with a focus on selling workflow automations and Robotic Process Automations (RPAs) for in-house software solutions.

Key Achievements:

• Proven problem-solving skills in identifying client needs and pain points, facilitating successful client engagement and solution discovery.
• Skillful in advancing leads through multiple stages, utilizing optimal Use Cases to tailor solutions that align with client requirements.
• Brief but impactful experience in a Sales Enablement role, contributing to the collaborative effort of the sales team to reach and exceed targets.
• Consistently met or exceeded personal quotas while working closely with the sales team to achieve collective goals.

Sales Development Specialist with expertise in the FinTech Industry, managing the end-to-end sales lifecycle from lead generation to successful closures.

Key Achievements:

• Proficient in client market research, utilizing insights to create compelling case presentations that drive product implementation.
• Successfully promoted awareness of a Wages access product focused on financial prudence.
• Conducted onsite visits for campaigns, connecting directly with end-users, and organized impactful webinars to enhance product reach and engagement.

Inside Sales Key Accounts Manager with a strong background in the FinTech industry, overseeing the end-to-end sales lifecycle from lead generation to successful closures.

Key Achievements:

• Proficient in client market research, employing strategic insights for compelling case presentations to the credit committee, ensuring effective advocacy for proposed solutions.
• Specialized in Invoice Financing and other FinTech products, crafting working capital solutions tailored to meet the needs of MSME businesses.
• Provided timely feedback and valuable inputs, contributing to the calibration and inclusivity efforts among various Business Units.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Managed book of business with over 40 regular customers across multiple product lines.
• Surpassed sales goals by 40% annually with implementation of diverse sales tools and strategies.

Engaged in the dynamic role of selling academic concepts and modules in the field of STEM (Science, Technology, Engineering & Mathematics) to students in grades K2-K11.

Key Responsibilities and Achievements:

• Executed field sales strategies, establishing connections with decision-makers and curriculum heads of esteemed academic institutions in and around Bengaluru.
• Conducted impactful presentations and demonstrations, showcasing the product to stimulate young minds and foster curiosity.
• Cultivated and expanded contacts, progressing through the 'SPANCO' method of the sales lifecycle from conceptualization to securing end-user agreements.
• Organized Science fairs and awards in collaboration with the Department of Science - Govt of Karnataka, contributing to educational initiatives.
• Manned kiosks and standees at a Science exhibition held at the GKVK Campus of the University of Agriculture, leveraging the opportunity to showcase the product and organization on a broader scale.

Played a pivotal role as a key member in developing and scaling the E-Commerce vertical, contributing to significant achievements and operational enhancements.

Key Responsibilities and Achievements:

• Spearheaded the creation of Standard Operating Procedures (SOP) for documentation, ensuring streamlined processes and efficient workflows.
• Managed the end-to-end sales and customer lifecycle, with a focus on enhancing customer success.
• Instrumental in implementing and configuring Zendesk CRM, optimizing customer handling processes and elevating overall customer experience.
• Demonstrated exceptional results by tripling Monthly Recurring Revenue (MRR) within the initial two months of joining the firm, earning recognition as 'The Hall of Famer.'
• Conducted sales and accounts reconciliations for payment gateways, including PayU and Razorpay, showcasing meticulous financial management and accountability.

Managed a portfolio of US-based clients, overseeing both new and existing key accounts with a focus on real estate transactions.

Key Responsibilities:

• Successfully navigated real estate closures, handling end-to-end milestones until sales deeds were finalized.
• Proficiently managed defaulted property curing processes, implementing various milestones, including Title Insurance and addressing litigation matters when necessary.
• Covered all aspects of closures and sales in a systematic manner, ensuring each stage was meticulously addressed through rigorous follow-ups and a robust reporting mechanism.

Specialized in Background Verification and Quality Checks, with a focus on fostering strong relationships with key accounts.

Key Responsibilities and Achievements:

• Led the Quality Analysis team, establishing a more cohesive relationship with key accounts to enhance overall service quality.
• Conducted end-to-end background verification quality checks, with an additional focus on identifying opportunities for cross-selling add-on services where needed.
• Positioned myself as a versatile professional, readily adapting to various roles and responsibilities across verticals, akin to a Subject Matter Expert (SME) role.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Developed and maintained quality assurance procedure documentation.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Edited, proofed and critiqued internal documents to improve clarity.