Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Sai Goutham Vedantham

Hospital Administrator
Hyderabad

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and enthusiastic team player with strong operational and analytical skills.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Administrator

Ankura Hospital
Hyderabad
07.2020 - Current
  • Supervising daily administrative operations
  • Overlooking work of various In-charges such as HR, Pharmacy, Marketing, Maintenance, Front office, Housekeeping.
  • Coordinating with billing team and TPA/Insurance for settlement of Claims
  • Ensuring prompt ordering and stocking of medical and office supplies
  • Streamlining operational procedures of facility to provide patients with best care
  • Interface between Medical services and other departments like Business development, Legal services, Accounts, IT for smooth functioning of various departments
  • MIS reporting
  • Daily, Weekly and Monthly collection of data and analysis
  • Ensuring departmental standards & protocols are maintained and reviewed
  • Ensuring adequate documentation of Medical Records
  • Improved occupancy from 40% to 70% by streamlining processes.

Deputy Manager

Pace Hospital
Hyderabad
06.2019 - 03.2020
  • Making detailed rounds of patient care areas and ensuring proper facilities are provided to patients and services are appropriate
  • Coordination with Clinical, Nursing and Managerial services in carrying out needs of all In-Patients
  • Coordination with OT, and shifting of surgical cases as per schedule, with documentation
  • Ensuring all Discharges/DAMA/LAMA are completed within specified time and follow-up for same with billing, pharmacy and clinical departments
  • Managing Emergency department and coordinating for emergency and MLC cases
  • Analyzing records, registers and case sheets on daily basis
  • Ensure proper financial and clinical counseling to ICU and ward patients
  • Improved customer satisfaction score from 40% to 80%.

Deputy Manager

American Oncology Institute
Vijayawada
04.2018 - 03.2019
  • Managed Front desk, out patient departments, Billing, ER and Telecommunications
  • Responsible for end to end operations of Aarogyasri (State health Scheme) department
  • Monthly analysis of OP feedbacks, OP to IP conversions, OP services utilization, Call logs and presenting same to management in Business Review Meetings
  • Responsible for total billing operations such as cash follow-ups, insurance enhancements, Letter of Credits and most importantly recovery of submitted bills
  • Responsible for financial counseling, OP to IP conversions and patient retentions for OP services
  • Improved follow-ups for Marketing leads, Patient retentions, Call logs and IP conversions.
  • Improved Arogyasri turnover by 1.5M YoY.

Assistant Manager

BGS Global Hospital
Bangalore
02.2016 - 03.2018
  • Years 1 Month)
  • Worked as Manager for Centre of Excellence (COE) departments – Nephrology, Urology, Kidney and Liver Transplant departments
  • Was responsible for OP consultations, admission and financial counseling for patients especially for Transplant surgeries
  • One point of contact to patients from admission till discharge and ensuring smooth rendering of IP services
  • Coordinating with departments like Lab, Radiology, Health check-ups and for rendering hassle free services to OP patients
  • Tracking, monitoring, analyzing and overall and specialty wise conversion trends from OP to Lab, OP to Radiology, OP to IP, OP to health check-ups, OP to Pharmacy and presenting same to Management
  • Working closely with BD team and coordinating for out reach clinics, camps, conferences and workshops and helping consultants in follow up of leads generated

Education

MBA - Hospital Administration

Administrative Staff College of India
Hyderabad
09.2014 - 04.2016

B. Pharmacy Graduate - Pharmacy

Sri Venkateshwara College of Pharmacy
Hyderabad
10.2010 - 04.2014

Intermediate - Science

Sri Chaitanya Junior College
Hyderabad
06.2007 - 05.2009

SSC -

Genius Grammar High School
Hyderabad
06.2002 - 03.2007

Skills

Proficient in MS office

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Accomplishments

  • Inventory Management and Gap Analysis for Global Hospitals, Hyderabad. Pharmacy procurement categorized into different sections through analysis and improvised the accuracy of procurement of drugs. Achieved ~1.5 M INR reduction in procurement cost YoY.
  • Audit on Training and Documentation of Outsourced Staff to meet the requirements for NABH quality accreditation for Wockhardt Hospital, Mumbai. Hospital was NABH accredited without any call outs which is one of the major requirements for multi-specialty hospitals.
  • Time and Motion Study of Ward Secretaries in Pediatric ICU for Fernandez Hospital, Hyderabad . Streamlined SOPs for response staff for ICU which helped reduce the ICU response time from ~1 hr to ~10-15 minutes thereby improved the customer satisfaction score.
  • Improved Inpatient satisfaction score from 40% to 80% for Pace Hospital by streamlining the discharge, admission processes, training staff to be more proficient with customers and ensuring hygienic conditions through out the stay. Discharge and admission timelines were reduced from 10 hours to 4 hours for discharge and 1 hour to 15 minutes for admissions.
  • Helped increase Arogyasri turnover by 30% YoY (~1 M INR improvement), by working on Length of Stay of Inpatients for different surgical procedures, in American Oncology Institute.
  • Currently working in Ankura Kodali Balanagar as the administrator. Managing end to end functionalities of the hospital from streamlining the SOPs for inhouse staff, optimal utilization of workforce through cross functional swaps ensuring that the hospital meets the standard requirements. Hospital occupancy improved from 40% to 70% on an average.

Interests

Operations

Business Analytics

People management

Health care IT

Timeline

Administrator

Ankura Hospital
07.2020 - Current

Deputy Manager

Pace Hospital
06.2019 - 03.2020

Deputy Manager

American Oncology Institute
04.2018 - 03.2019

Assistant Manager

BGS Global Hospital
02.2016 - 03.2018

MBA - Hospital Administration

Administrative Staff College of India
09.2014 - 04.2016

B. Pharmacy Graduate - Pharmacy

Sri Venkateshwara College of Pharmacy
10.2010 - 04.2014

Intermediate - Science

Sri Chaitanya Junior College
06.2007 - 05.2009

SSC -

Genius Grammar High School
06.2002 - 03.2007
Sai Goutham VedanthamHospital Administrator