Literature
Sai Guru Kiran Sikharam
Transportation Specialist
Hyderabad,TG
Summary
Transportation specialist with professional expertise and preparedness for this role. Demonstrates strong focus on team collaboration and achieving results. Skilled in logistics coordination, route planning, and customer service. Reliable and adaptable, ensuring seamless operations and meeting evolving needs.
Overview
4
4
years of professional experience
3
3
Languages
1
1
year of post-secondary education
Work History
Transportation Specialist
Amazon
Hyderabad, Telangana
04.2024 - Current
- Coordinated schedules and communicated changes to customers.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
Transportation Representative
Amazon
05.2021 - Current
- Assisted in resolving disputes or discrepancies related to invoices, shipments, or damages promptly and professionally.
- Developed strong relationships with clients, ensuring repeat business and referrals.
- Adapted quickly to unforeseen circumstances such as weather events or road closures allowing minimal disruptions in service.
- Conducted regular training sessions for staff enhancing overall team support.
- Enhanced customer satisfaction by providing timely and accurate transportation updates.
- Coordinated closely with warehouse teams for seamless integration of shipping and receiving processes.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Geethanjali College of Engineering And Technology
Hyderabad, India 04.2001 -
MBA - Logistics And Supply Chain Management
SRM Institute of Science And Technology
Chennai 06.2024 - Current
Skills
Strong Work Ethic
Documentation expertise
Policy Enforcement
Problem-Solving
Creative Thinking
Active Listening
Multitasking
Interests
Work Responsibilities
- I have been working for Partnered Carrier Program(PCP) for Australia region from May 2023 where we started as a pilot project back then and it is now a full time work. I handle shipments pick up and delivery responsibilities that sellers opt for PCP. My work includes being conversational with internal stakeholders of Amazon and external stakeholders such as sellers and carrier company.
Work Achievements
- I have been recruited as a temporary employee in May 2021 but was converted to a permanent employee in 6 months (Nov 2021).
- I was recruited to India region when onboarding but was transferred to Australia region in Nov 2021.
Timeline
MBA - Logistics And Supply Chain Management
SRM Institute of Science And Technology
06.2024 - Current
Transportation Specialist
Amazon
04.2024 - Current
Transportation Representative
Amazon
05.2021 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
Geethanjali College of Engineering And Technology
04.2001 -