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Saihruday Perala
Customer Support Specialist
Summary
Experienced Customer Support Specialist @inDrive with a Passion for Helping Customers Achieve Success. Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication, and security protocols.
Overview
4
4
years of professional experience
Work History
Global Customer Support
INDSYSTEMS IT PRIVATE LIMITED(inDrive)
05.2020 - Current
- Determined job urgency and priorities to satisfy customer requirements.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Updated account information to maintain Driver records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
Education
B.com - Computers
Masterji Degree&Pg College
Hanamkonda 04.2001 -
INTERMEDIATE (+2) - CEC
INTERMEDIATE (+2)
Hanamkonda 04.2001 -
High School Diploma -
SCHOOLING
Bhupalpally 04.2001 -
Skills
Customer Relations
Complaint Resolution
Problem-Solving Abilities
Documentation
Customer Service
Problem Resolution
Additional Information
Best Employee for November month 2023
Interests
Extracurricular activities
● Won medals for different competitions in schooling.
● Achieved certificate in cricket
Strengths
▪ Work with positive attitude to contribute the healthy functioning of the organization.
▪ Self-confident and Great Patience.
▪ Willingness to learn.
▪ Adaptability to change environment
Timeline
Global Customer Support
INDSYSTEMS IT PRIVATE LIMITED(inDrive)
05.2020 - Current
B.com - Computers
Masterji Degree&Pg College
04.2001 -
INTERMEDIATE (+2) - CEC
INTERMEDIATE (+2)
04.2001 -
High School Diploma -
SCHOOLING
04.2001 -