Saikartheek Reddy Maram
Bengaluru
Summary
Polite and accommodating Guest service bringing 1.8 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling queries and accounting functions with little oversight.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Officer
PVR INOX LTD
Bangalore
01.2024 - 05.2024
- Directed and supervised team of 12 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed daily opening and closing procedures from back desk including cash management duties.
- Analyzed customer feedback to identify areas of improvement in menus.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
- Resolved guest complaints in a timely and efficient manner.
Guest Service Associate
PVR cinemas
Bangalore
09.2022 - 01.2024
- Having a 16months of experience in PVR DIRECTOR’S CUT. BANGALORE.
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
OJT
Sheraton hotels
Hyderabad
12.2021 - 04.2022
- Maintained updated knowledge through continuing education and advanced training.
- Provided support to existing staff on various tasks and duties.
Internship
Radisson hotels
Hyderabad
12.2019 - 04.2020
- Maintained accurate records of all activities performed throughout internship period.
Education
Bachelor of Hotel Management - Hotel Management
Garden City University
05.2022
Skills
- Ability to Multitasks
- Communication Skills
- Guest Service
- Handling queries
- Event's Handling
- Report Generation
- Guest Relations
- Cash handling experience
- Team leading
- Opening & closing procedures
Certification
- Work shop- Innovative product selling
- Fireless cooking
- Gardenia
- YOU’RE THE BEST
Timeline
Duty Officer
PVR INOX LTD
01.2024 - 05.2024
Guest Service Associate
PVR cinemas
09.2022 - 01.2024
OJT
Sheraton hotels
12.2021 - 04.2022
Internship
Radisson hotels
12.2019 - 04.2020
Bachelor of Hotel Management - Hotel Management
Garden City University
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