Sai Karthik Aderu

To work in a challenging and competitive environment which will suit knowledge and skills that will allow to use skills experience for personal and professional growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Date of Birth: 09/01/93
• Gender: Male
• Marital Status: Married

PSPO

• Date of Birth: 09/01/93
• Gender: Male
• Marital Status: Married

• SMB: 52 Months, Gathering the requirements from the Business users and understanding the functionality & business rules. Utilized advanced features of Tableau software like linking data from different connections together on one Dashboard and filtering data in multiple views. Data collection and leveraging on data manipulation teams for required data. Building, and publishing customized interactive reports and dashboards, report scheduling using Tableau server. Created Actions, Parameters, Filters (Local, Global), and Calculated sets for preparing Dashboards and Worksheets using Tableau. Defined best practices for Tableau Report development. Administered users and user groups, and Scheduled Instances for reports in Tableau. Knowledge in tableau admin activities like creation of users, groups, projects and to set appropriate permission in Tableau.
• SMaC: 26 Months, Responsible for gathering requirements for Tableau reports and Dashboards from business users and executives. Present the analysis to internal and external teams and Explain data from a business perspective and relevance to Key Performance Indicators (KPI). Delivering reports to the Business team in a timely manner. Developed Tableau workbooks to perform year-over-year, quarter-over-quarter, YTD, QTD, and MTD types of analysis. Performance tuning of reports and resolving issues within Tableau Server and Report Found efficient ways to make tables and graphs which were visually easy to understand and at the same time maintain the accuracy of the core information content Design and development of various reports and dashboards that can be easily accessible through Tableau. Knowledge in tableau admin activities like creation of users, groups, projects and to set appropriate permission in Tableau.
• NA-CBC: 27 Months, Gathering the requirements from the Business users and understanding the functionality & business rules. Designed and developed various analytical reports from multiple Data Sources by Blending Data on a single Worksheet in Tableau Desktop Utilized advanced features of Tableau software like linking data from different connections together on one Dashboard and filtering data in multiple views simultaneously. Building, and publishing customized interactive reports and dashboards, report scheduling using Tableau server. Created Actions, Parameters, Filters (Local, Global), and Calculated sets for preparing Dashboards and Worksheets using Tableau. Administered users, and user groups, and Scheduled Instances for reports in Tableau.
• EMEA ID OPS : Perform quality audits and find out areas of improvement for the team,Monitor and check the quality of email for the assigned region Deep dive and analyze to find trends and root causes of errors to give feedback on-site or agent performance Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap Report on weekly quality metrics Work in tandem with LOB / QA managers to improve their error rate for a better feedback mechanism Collaborate with EMEA - US&C team for standardized and scalable process Liaise with various lines of businesses and regions to calibrate audits, implement methodologies, and drive performance improvements Identify root causes and improvement opportunities in training, process, and policies Collect and present data to management and Regional CommOps in reports and weekly business reviews Provide support in setting up the QA process for a new launch in CEOs.