Saikat Halder
Process Specialist (US Healthcare Claims And Benefit Coding)
Hyderabad
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Process Specialist
Thryve Digital Health LLP
Hyderabad
05.2023 - 10.2023
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
Senior Process Analyst
Thryve Digital LLP
Hyderabad
01.2022 - 04.2023
- Produced documentation outlining process improvement solutions.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Conducted walk-through demonstrations of proposed process changes.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Prepared and presented supplementary learning material to support structured lessons.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
Claim Adjudicator (US Healthcare Industry)
Sun knowledge Pvt. Ltd.
Kolkata
04.2017 - 12.2021
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed and maintained quality assurance procedure documentation.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Business Development Executive
Axis Bank Pvt. Ltd.
Ichapur
09.2015 - 03.2016
- Reached out to potential customers via telephone, email and in-person inquiries.
- Tracked sales calls in database for relationship management.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed business pipeline using cold and warm techniques.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Opened over 20 new accounts in one month, exceeding goals 160%.
Education
B.tech (Bachelor of Technology) - Electronics And Instrumentation
Haldia Institute of Technology
Haldia 07.2008 - 08.2012
Skills
Claims review (US healthcare Industry)
Timeline
Process Specialist
Thryve Digital Health LLP
05.2023 - 10.2023
Senior Process Analyst
Thryve Digital LLP
01.2022 - 04.2023
Claim Adjudicator (US Healthcare Industry)
Sun knowledge Pvt. Ltd.
04.2017 - 12.2021
Business Development Executive
Axis Bank Pvt. Ltd.
09.2015 - 03.2016
B.tech (Bachelor of Technology) - Electronics And Instrumentation
Haldia Institute of Technology
07.2008 - 08.2012
Hobbies
Watching Movies, Cooking, listening to music
Hobbies
Watching Movies, Cooking, listening to music
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