Hi, I’m
SAIKAT HAZRA
Learning Technology & Development
Mumbai
Summary
Experienced in implementing learning management systems and developing impactful training programs across diverse industries. Skilled in managing the entire training and development process, including stakeholder communication, needs analysis, content design and development, and training calendar planning. Proficient in executing and measuring the effectiveness of training programs. Adept at overseeing the complete life cycle implementation of LMS, from analysis to rollout and ongoing support. Possesses strong consulting skills to understand clients' business challenges and design practical LMS solutions. A creative thinker with exceptional organizational, critical thinking, decision-making, and time management abilities.
Overview
12
years of professional experience
4
years of post-secondary education
Work History
HDFCLife
Chief Manager Learning & Development
01.2025 - Current
Job overview
- Worked closely with stakeholders to identify learning needs and business goals.
- Delineated precise technical specifications for LMS.
- Developed architecture of LMS, encompassing infrastructure, database, integrations, and user interface.
- Evaluated and selected the best technologies and platforms for organizational objectives.
- Directed comprehensive LMS deployment with focused efforts on configuring systems, customizing features, and migrating data.
- Linked the LMS to organizational platforms including HRIS, CRM, and content management systems.
- Facilitated seamless integration processes for third-party tools by coordinating with external partners.
- Monitored LMS performance consistently.
- Streamlined LMS to boost efficiency and usability.
- Resolved software issues to maintain operational effectiveness.
- Mitigated risk through implementation of robust security measures.
- Streamlined processes for assigning and maintaining permissions.
- Continuously monitor emerging trends in LMS technology.
- Enhanced the LMS by analyzing and implementing new features.
- Designed comprehensive documentation for LMS architecture. Providing training and support to LMS
- Designing and implementing reporting and analytics capabilities to track learning progress and measure effectiveness.
Cognizant
LMS Analyst
02.2022 - 12.2024
Job overview
- Designed and analyzed LMS/LXP requirements, created wireframes, user stories and virtual modules aligned with business needs.
- Created user stories aligned with business needs.
- Performed SSO integration tasks.
- Enhanced dashboard efficiency by integrating varied content and overseeing error management.
- Analysed gaps and translated business requirements into functional designs.
- Executed platform survey to determine current state.
- Achieved greater platform effectiveness through strategic content relocation and streamlined reporting.
- Facilitated seamless connectivity with HRIS and CRM systems.
- Executed thorough feasibility analyses.
- Performed comprehensive security audits.
- Controlled access control systems.
- Assigned appropriate access levels and roles during user onboarding.
Amazon Development Center India
Program Manager / L&D Analyst
05.2020 - 07.2021
Job overview
- Designed end-to-end learning modules in partnership with business managers to support L4 & L5 staff development.
- Enhanced and executed the developed content.
- Recommended scalable learning solutions to improve learner retention, job performance, and the overall experience
- Designed training content and ensured that the content is ready for localization & deployment
- Used appropriate writing styles to make content easy to understand for the target audience; discussed ideas for images, graphics and animations before specifying them for development
- Built performance support aids, practice tests, online tutorials, and other materials
Genpact
Assistant Manager in Training (1st & 2nd Stint)
07.2015 - 04.2020
Job overview
- Directed the execution of strategic initiatives by organizing and managing project workflows.
- Facilitated comprehensive knowledge transfer remotely and during onsite engagements.
- Designed and executed final Knowledge Transfer plans.
- Developed detailed Pre-Knowledge Transfer and Knowledge Transfer plans with structured schedules.
- Oversaw SOP creation process from planning to sign off.
- Set remediation plans after finalizing threshold results.
- Ensured project timelines through meticulous risk management.
- Partnered with clients for flawless introduction of new training modules.
- Constructed system enhancing training program outcomes.
- Developed and implemented training roadmaps tailored to process requirements.
- Managed development and revision of SOPs in alignment with Genpact guidelines.
Erevmax Technologies
Software Support Specialist
11.2014 - 06.2015
Job overview
- Delivered software training sessions to clients.
- Oversaw special accounts to ensure optimal performance.
- Facilitated communication between technical teams and end users.
- Assisted end users by addressing their questions via email and calls.
- Configured initial settings for new client accounts.
- Generated daily reports through effective database management and performed in-depth analysis.
NIIT Uniqua
Communication and Soft Skills Training Consultant
10.2013 - 06.2014
Job overview
- Analyzed gaps in skills and devised strategies for effective training solutions.
- Scheduled training sessions by collaborating with resource managers according to the training plan.
- Implement and adjust training plans in response to evolving demands.
- Created instructional content targeting specific DPO needs.
Serco Global Services
Voice Coach (Senior Executive)
01.2013 - 09.2013
Job overview
- Lead communication training sessions for new hires.
- Implemented evaluations within the organization.
- Enhanced agent performance through consistent coaching and feedback sessions.
- Delivered targeted floor training sessions centered around specific DPOs.
- Acknowledged as primary calibrator for team projects.
- Consistently attend scheduled calibration sessions.
Education
St. Xavier's CollegeKolkata
PG Diploma from Integrated Marketing Communications
01.2011 - 01.2012
International School of Business & Media
Bachelors from Business Administration
01.2008 - 01.2011
Skills
Certifications
- Mentor Learning Institute (Global Leadership Development Program) from GENPACT - School for Effective & Aspiring Leaders (S.E.A.L).
- Certified Cornerstone Administrator.
- Certified Platform Trainer for Ed Cast.
- Certification on LMS Management (Online – LinkedIn Certificate).
- Certification on Facilitation Skills (Batch Mode) by GENPACT.
- Certification on AOM (Active Operations Management) by GENPACT.
- Certification on Common European Framework (Communication Capability Gauging Framework) by British Council.
- LEAN Skills – Trained in RPA (Rapid Process Automation).
Short Experiences
Product Coach – Training (Altruista Health) May 2019 – August 2019
• Deliver product/application learning programs for employees in collaboration with HR (for employees) and with Product Management, Product Implementation and Clinical teams (for clients).
• Present information using a variety of techniques such as Product Demos, videos, WebEx and/or in-person coaching sessions.
• Develop training manuals/guides and course materials specific to coaching sessions, such as manuals, handouts or visual materials.
• Keep up with developments in the US Healthcare and digital health space by reading current journals/books/articles.
Senior Lead – Training | Kore.ai
August 2021 – September 2021
• Create and develop training guides, decks, videos and other training content.
• Regular curriculum enhancement with product enhancements.
• Keep up with product developments by interacting with various product development teams.
• Utilize effective presentation and facilitation skills.
Timeline
Chief Manager Learning & Development
HDFCLife
01.2025 - Current
LMS Analyst
Cognizant
02.2022 - 12.2024
Program Manager / L&D Analyst
Amazon Development Center India
05.2020 - 07.2021
Assistant Manager in Training (1st & 2nd Stint)
Genpact
07.2015 - 04.2020
Software Support Specialist
Erevmax Technologies
11.2014 - 06.2015
Communication and Soft Skills Training Consultant
NIIT Uniqua
10.2013 - 06.2014
Voice Coach (Senior Executive)
Serco Global Services
01.2013 - 09.2013
St. Xavier's College
PG Diploma from Integrated Marketing Communications
01.2011 - 01.2012
International School of Business & Media
Bachelors from Business Administration
01.2008 - 01.2011
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