Saikat Khastagir
Kolkata
Summary
- I like to work in multiple technologies and getting involved in challenging roles. The technological knowledge I get make will enhance my abilities and expertise. The challenges I face will give me confidence in future and I like to lead an adventurous and happening professional career.
- A competent professional with 7 + years of experience in IT Industry in the field of Warehousing Management in WMS BY Dispatcher (JDA / Red Prairie / BY) , JasperSoft Reports .
- Skilled in Enhancement, testing and Support of WMS dispatcher.
- Extensively worked with JDA WMS Dispatcher. Besides that, also working with Oracle - SQL.
- Closely worked with large international clients in Retail and logistics as an Offshore technical lead, Cutover team member and as a part of Implementation team.
- Working experience in JDA WMS Dispatcher , WinSCP, Service Now, HP service management (SM9), atlassian jira, JDA Salesforce.
- Comfortable working in the versions of JDA Dispatcher 9.0 to 19.0 .
- Also WMPro certified from CII - Confederation of Indian Industry.
- Experienced with the Unit testing of the report, data rules, merge rules, algorithm in enhancement phase and smooth completion of production implementation.
- Prior experienced in resolving complex production issues within the SLAs.
- Proficient in interacting with Consultants, Vendors, Customers & Cross-Functional Project Team Members.
- Prior experienced with requirement gathering from client side and following proper documentation process till the end of project life-cycle following the proper SDLC process.
- Excellent communication, interpersonal & troubleshooting skills with the ability to work in multi-cultural environment.
- Excellent domain knowledge on Retail and 3rd Part Logistics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team lead / Technical Lead and SME
Tata Consultancy Services Ltd.
Kolkata and Bradford(UK)
01.2016 - 07.2025
- Contributed as cutover team member during initial JDA implementation at Morrisons plc.
- Conducted daily health checks and stock reconciliation for warehouse operations.
- Managed incident and problem resolution processes to enhance service quality.
- Led offshore team of four, delivering project tasks in line with client expectations.
- Coordinated stakeholder communications to maintain project alignment and transparency.
- Mentored junior members on best practices in JDA WMS and technical skills.
- Facilitated regular meetings to address project updates and challenges encountered.
- Utilized tools such as JDA WMS Dispatcher, Oracle Database, and HP Service Management.
Education
B. Tech - Information Technology
RCC Institute of Information Technology
Kolkata07-2007
Skills
- Oracle and SQL expertise
- Windows operating system
- WMS dispatcher proficiency
- Reporting tools: I-report and JasperSoft
- Remote access: Putty and WinSCP
- Service management: HP and ServiceNow
- Salesforce integration with JDA
- Project management: Atlassian Jira
Languages
- English
- Bengali
- Hindi
Career Profile - Achievements And Awards
- Worked as a WMS configuration and reports consultant at Tata Consultancy Services Ltd, and achieved the 'Beyond Call of Duty' award from Morrisons plc in 20255 in recognition to the outstanding contribution and commitment towards Morrisons & TCS relationship.
- My team was awarded as Star Team, 2017
- WMPro Certification
- Technical Lead of offshore team
Personal Information
- Date of Birth: 07/07/1985
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
- CII WMPro
Timeline
Team lead / Technical Lead and SME
Tata Consultancy Services Ltd.
01.2016 - 07.2025
B. Tech - Information Technology
RCC Institute of Information Technology