SAIKAT MAITI
BRANCH MANAGER
Medinipur,WB
Summary
Dynamic Branch Manager at Indian Silk House Agencies with a proven track record in enhancing customer engagement and driving sales growth. Expert in staff development and operational efficiency, I successfully implemented strategies that increased profitability and strengthened client relationships, while fostering a high-performing team through effective coaching and mentoring.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Branch Manager
Indian Silk House Agencies
06.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Vivo Team Leader
Vivo RDS Partner
01.2022 - 04.2023
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Boosted sales performance through consistent coaching, training, and motivation of team members.
- Devised strategic plans outlining short-term and long-term objectives for the Vivo Team Leader role based on market trends and industry insights.
- Mentored new employees during onboarding process, promoting rapid integration into the team culture and accelerating productivity ramp-up times.
Design Developer & Marketing Executive
SHUNYA BATIK
01.2015 - 12.2021
- Worked closely with clients to gather Fabric , colour combination requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops in NIFT , and self-study—staying current on industry trends and emerging technologies in both rural and metro cities.
- Anylysis all india hand craft handloom hand work design saree markets & exhibitions through all over India as well as customer communications from Store.
- Collaborated with cross-functional brands to ensure integration of new opportunities.
- Developing new designs by hands with perfect colour combinations with artistic way. Hand batik sarees on Pure Bishnupur,Mursidabad Silk,Tussar & Hand Kantha stitch sarees.
- As I know about the making process, it always helps to explain the product properly in front of customers
- Worked as a trainer
Education
Master of Arts - English Literature
Vidyasagar University
Medinipur, India 04.2001 -
Skills
Customer engagement
Building professional relationships
Sales development
Coaching and mentoring
Employee development
Business development expertise
Performance reviews
Customer relationships
Staff management
Work prioritization
Decision-making
Operational reports
Sales planning
Cash handling expertise
Interviewing and hiring
Staff training
Client relationship management
Proficient in MS office
Staff development
Shift scheduling
Verbal/written communication
Staff recruitment
Timeline
Branch Manager
Indian Silk House Agencies
06.2023 - Current
Vivo Team Leader
Vivo RDS Partner
01.2022 - 04.2023
Design Developer & Marketing Executive
SHUNYA BATIK
01.2015 - 12.2021
Master of Arts - English Literature
Vidyasagar University
04.2001 -
Photography, Travelling, drawing
I'm thinking in different ways. According thinking implied everything.