Saikat Maji
Bangalore
Summary
Dynamic leader with 15 years of experience at Northern Trust Company, excelling in team building and data analysis. Proven track record in enhancing operational efficiency and driving process improvements. Expertise in foreign exchange, payment processing, investigations and stakeholder management, consistently delivering high-quality results while fostering a collaborative environment.
Overview
15
15
years of professional experience
Work History
2nd Vice President, Manager
Northern Trust Company
Bangalore
11.2021 - Current
- Proficient knowledge of payment investigation, fraud investigation, compensations, billing, and institutional claims.
- Migrated new team and managed 20 personnel across four distinct teams.
- Implemented process improvement initiatives to enhance efficiency and reduce costs.
- Ensured accurate and efficient completion of daily duties for all teams
- Provided effective training for new and existing team members as needed.
- Delivered meaningful feedback and coaching to team members promptly, preparing eligible candidates for advancement.
- Analyzed data to identify operational improvement areas and optimize resource utilization.
- Drove processes through data-driven management, identifying gaps and optimizing resource utilization.
- Conducted end-to-end testing for FED ISO, identified defects, and recommended controls.
- Resolved issues with knowledgeable service to promote high customer satisfaction.
- Interviewed and shortlisted candidates for open positions, ensuring quality hires
Officer, Team Leader
Northern Trust Company
Bangalore
10.2018 - 10.2021
- Oversaw daily team operations, ensuring equitable workload distribution and high motivation levels.
- Identified operational issues, developing targeted goals for resolution.
- Managed partner performance, guiding improvement in career development.
- Enforced compliance with company policies across the team.
- Developed and maintained relationships with key clients and stakeholders.
- Collaborated with Risk & Control Team to enhance efficiency of processes.
- Recognized automation opportunities and coordinated implementations with Project Management.
- Hired, trained, and supervised 15 employees, conducting evaluations and terminations.
- Engaged employees to clarify roles and provide actionable recommendations.
Technical Coordinator
Northern Trust Company
02.2016 - 09.2018
- Completed weekly and monthly matrix submissions to relevant teams.
- Monitored SLAs and payment cutoffs daily, analyzing team productivity through internal reports.
- Documented changes in market procedures and updated process documents for sign-off.
- Reviewed and updated Team SD and BCP documents to reflect current practices.
- Supported stabilization efforts for Cash and FX Team in Tempe while assisting International Wire Desk.
- Ensured compliance with Fund Transfer Policy and CASS handling policies across teams.
- Handled escalations and reviewed ASL postings, collaborating with groups to mitigate potential losses.
Senior Analyst
Northern Trust Company
07.2012 - 01.2016
- Assigned daily tasks to team partners, ensuring accuracy in daily accounting processes.
- Verified daily Fed payments and applied receipts, resolving cash-related queries with sub-custodians.
- Identified operational risks and implemented controls to mitigate potential issues.
- Conducted monthly team meetings to discuss process updates and regulatory changes.
- Investigated discrepancies in TLM for aged cash and stock exceptions, facilitating timely resolutions.
- Reviewed and authorized high-value FX and cash instructions prior to release to dealing room.
- Trained new team partners on processes, providing ongoing coaching to enhance productivity.
Analyst
Northern Trust Company
08.2010 - 06.2012
- Executed payments and foreign exchange transactions for clients and investment managers.
- Complied with regulatory requirements for restricted foreign exchange markets in Brazil, Chile, and Colombia.
- Conducted research to identify duplication risks, notifying client representatives to mitigate losses.
- Sent SWIFT messages and coordinated with banks and sub-custodians for FX execution.
- Addressed queries by collaborating with account representatives and network managers.
- Reviewed daily client reports to identify overdrafts or discrepancies.
- Assessed TLM application daily to reconcile client accounts.
Education
Master of Business Administration - Finance
Edith Cowan University
Australia01.2010
Bachelor of Commerce -
Burdwan University
Burdwan, West Bengal01.2008
Higher Secondary Education -
West Bengal Council of Higher Secondary Education
West Bengal01.2005
Secondary Education -
West Bengal Board of Secondary Education
West Bengal01.2003
Skills
- Team building and collaboration
- Organizational skills and conflict resolution
- Decision-making and problem-solving
- Stakeholder management
- Recruitment and hiring
- Attention to detail
- Global market knowledge
- Payment investigation
- Fraud investigation
- Automation coordination
- Expertise in money movement platforms
- Expertise in SWIFT, FED, CHIPS, ISO, CHAP, etc
- Expertise in foreign exchange
- Transaction Lifecycle Management
- Atlas Market Interactive
- Data analysis
- Microsoft Office
- Regulatory compliance
Initiatives and Achievements
- Received 1 Platinum Award, 4 Gold Awards and 4 Bronze Awards
- Awarded as Star Performer and received Spot Awards several times
- Successful migration of Cash and FX Team from Bangalore to Tempe
- Successful migration of International Wire Desk Team from Tempe to Bangalore
- Successful migration of Outbound & Inbound Wire process from Transfer Agency & Custody Chicago to Bangalore
- Certified Trainer responsible for training all new joiners
- Awarded with The Signature Service Spirit Award for Absolute Quality
Languages
- English
- Hindi
- Bengali
Application Knowledge
- Web Cash Movement
- Global Cash Movement
- IntelliTracs
- Universal Payment Platform
- Enterprise Data Management
- Calleo
- SWIFT (Money Transfer System/ Global Payment Platform)
- TLM (Transaction Lifecycle Management)
- Atlas Market Interactive
- MS Office
Personal Information
- Total experience: 15 years
- Father's name: Soumen Maji
- Date of Birth: 01/10/1987
- Nationality: Indian
References
References available upon request.
Timeline
2nd Vice President, Manager
Northern Trust Company
11.2021 - Current
Officer, Team Leader
Northern Trust Company
10.2018 - 10.2021
Technical Coordinator
Northern Trust Company
02.2016 - 09.2018
Senior Analyst
Northern Trust Company
07.2012 - 01.2016
Analyst
Northern Trust Company
08.2010 - 06.2012
Master of Business Administration - Finance
Edith Cowan University
Bachelor of Commerce -
Burdwan University
Higher Secondary Education -
West Bengal Council of Higher Secondary Education
Secondary Education -
West Bengal Board of Secondary Education
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