SAIKAT PALIT
Summary
Dynamic senior specialist possessing extensive knowledge of project management including stakeholder management, governance, budget oversight, user acceptance testing and defect management, governance, risk evaluation and mitigation, control, vulnerabilities and patching, transition management.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Senior Specialist
HSBC EDPI
Kolkata, India
03.2019 - Current
- Managed day-to-day delivery of complex Finance IT projects, coordinating plans, dependencies, and resources to meet agreed milestones.
- Led UAT coordination and defect management, partnering with test teams to drive timely resolution and smooth releases.
- Produced clear status reporting for senior management, escalating risks/issues and securing decisions, support, and resources.
- Owned RAID management: identified risks early, implemented mitigations/contingency plans, and reduced delivery impact.
- Managed project financials by tracking IT spend and optimising resource allocation to stay within budget expectations.
- Partnered with control teams using Helios tooling to investigate issues, apply internal controls, and address security risks.
- Coordinated security patching, vulnerability scanning, and remediation tracking to reduce controllable risk and strengthen compliance.
- Ensured adherence to regulatory and internal governance requirements, protecting the organisation’s operational and reputational risk posture.
- Ran post-implementation reviews and captured lessons learned to improve delivery practices across future projects.
- Strengthened delivery capability through ongoing professional development (PMP, Agile, Scrum).
Senior Analyst
HSBC EDPI
Kolkata
03.2016 - 03.2019
Analyst
HSBC EDPI
Kolkata
01.2011 - 03.2016
- Managed delivery activities for small Finance IT projects, coordinating schedules, resources, and dependencies to meet agreed timelines.
- Monitored project controls (scope/timescales/resources) and maintained visibility of progress to support successful delivery.
- Tracked budget, costs, and expenses against forecasts/baselines to support internal cost control and decision-making.
- Produced regular stakeholder reporting (status, budget updates, key risks/issues) to support planning and governance.
- Managed delivery queries and day-to-day issue resolution, escalating where required to keep work on track.
- Supported PMO governance and project administration (meetings, minutes, action/decision logs), improving consistency across multiple projects..
IT Service Desk Analyst
HSBC EDPI
Kolkata, India
11.2008 - 01.2011
- Handled customer calls, emails, and live chat for remote technical faults.
- Provided step-by-step technical support to guide clients through fixes.
- Asked targeted troubleshooting questions to pinpoint the most effective solutions.
- Maintained service-level agreements with fast, knowledgeable resolutions across diverse issues.
- Used support tickets to log and expedite customer issues and requests.
- Set up new systems, applications, and software for improved client readiness.
- Explained technical computer details to non-technical audiences using simplified demos.
Senior Associate
Wipro Limited
Kolkata, India
05.2007 - 11.2008
- Resolved service-level agreement issues using accurate, detailed troubleshooting steps daily.
- Provided step-by-step technical support to increase client understanding and satisfaction.
- Presented simplified technical computer information through demonstrations for non-technical audiences.
- Installed and configured client applications to maintain reliable functionality and security.
- Performed regular maintenance and inspections to support peak hardware performance.
Education
Master of Business Administration - Project Management
Sikkim Manipal University
01-2013
Bachelor of Arts -
Calcutta University
Kolkata01-2007
Higher Secondary School Examination (WBBSSE) - Commerce
Prafulla Chandra College
Kolkata, WB01-2001
Secondary School Examination (CBSE) -
B.D. Memorial Institute
Kolkata01-1999
Skills
- Project and programme management
- Technology risk management
- Budget management
- PMO governance
- Financial forecasting
- Control and issue management
- Cyber security
- Transition and UAT management
- Stakeholder engagement
- Enterprise transformation
Certification
- Google AI essentials. (Coursera)
- IT Risk & Control Training (Internal HSBC).
- Operational Risk Awareness (HSBC)
- Agile and PMP training (Internal training)
Accomplishments
- Won the GSC Kolkata Centre Director's Achievement Award for Service Excellence (2017)
- Won the Most effective networker of GSC Kolkata competition (2013)
CSR Activities
- Department SPOC for CSR Activities.
- Volunteered in WASH Programme in various slums in and around Kolkata to provide basic sanitation and drinking water.
- Participated in Green Initiatives and Outreacg Drives.
Timeline
Senior Specialist
HSBC EDPI
03.2019 - Current
Senior Analyst
HSBC EDPI
03.2016 - 03.2019
Analyst
HSBC EDPI
01.2011 - 03.2016
IT Service Desk Analyst
HSBC EDPI
11.2008 - 01.2011
Senior Associate
Wipro Limited
05.2007 - 11.2008
Secondary School Examination (CBSE) -
B.D. Memorial Institute
Higher Secondary School Examination (WBBSSE) - Commerce
Prafulla Chandra College
Bachelor of Arts -
Calcutta University
Master of Business Administration - Project Management
Sikkim Manipal University