Saikat Panja
Pune
Summary
Customer‑focused Operations and Implementation professional with 10+ years of experience supporting Life Sciences and Healthcare organizations. Proven expertise in post‑sales support, pricing and commercial analytics, process optimization, and stakeholder management for US healthcare customers. Strong background in data analysis, reporting, workflow documentation, and cross‑functional collaboration in regulated environments. Adept at driving customer value, renewals, and operational excellence in B2B, platform‑driven ecosystems.
Overview
10
10
years of professional experience
Work History
Operation Specialist
Medline Industries, Inc
Pune, India
10.2025 - Current
- Support post‑sales operations, renewals, and commercial analysis for US healthcare customers.
- Conduct pricing analytics, competitive benchmarking, and spend analysis to enable value‑based renewal discussions.
- Deliver structured reports and insights to commercial and operations stakeholders.
- Improve data governance, validation, and process efficiency, ensuring high data accuracy.
- Collaborate with cross‑functional US teams (sales, operations, analytics) to support customer outcomes.
Product Support Specialist
Medline Industries, Inc
Pune, India
07.2019 - 09.2025
- Acted as a customer-facing support specialist handling product queries, complaints, and use‑case mapping. Experience in Zendesk ticket handling
- Supported post‑sales adoption through product mapping, competitive cross‑referencing, and user guidance.
- Experience in SAP, Data and Analytics Research Tool (DART), proprietary tools such as Scrubbed Tool, Enquire (SQL based version), Informatica 360
- Created process documentation, SOPs, and training materials to scale internal and customer knowledge.
- Delivered structured training sessions to newly joined colleagues
Analyst – Healthcare Market Research
Transparency Market Research Pvt Ltd
Pune
08.2017 - 06.2019
- Built global healthcare market models, forecasts, and data‑driven insights for medical devices.
- Led primary research projects with US clinics and hospitals, managing end‑to‑end execution.
- Supported pre‑sales and post‑sales consulting engagements, proposal development, and client reporting. Managed approximately 3 research scopes, wrote 1 press releases per week, as a post market engagements.
Associate Analyst
Globaldata Research Centre
Hyderabad, India
02.2016 - 08.2017
- Conducted structured secondary research, regulatory analysis, and data triangulation.
- Developed quantitative models and multi‑year forecasts for healthcare markets.
- Did extensive primary calls 6 (for tier 1 countries such as US, UK, Germany, India etc.), 5 (for tier 2 countries) and 3 (for tier 3 countries where English language has limited access) in order to collect healthcare to build market research models.
Education
MBA - Biotechnology Management
Amity University of Biotechnology
New Delhi, India02-2016
Master of Science - Biomedical Engineering
University of Hull
United Kingdom01-2013
Skills
- Customer Success & Post‑Sales Support
- Implementation & Operations Management
- Life Sciences / Healthcare / Regulated Industry
- Stakeholder & US Client Management
- Workflow Design & Process Documentation
- Pricing Analysis & Commercial Intelligence
- Data Analysis, Reporting & Dashboards
- Primary & Secondary Market Research
- Cross‑functional Collaboration
- Renewals & Account Support
Timeline
Operation Specialist
Medline Industries, Inc
10.2025 - Current
Product Support Specialist
Medline Industries, Inc
07.2019 - 09.2025
Analyst – Healthcare Market Research
Transparency Market Research Pvt Ltd
08.2017 - 06.2019
Associate Analyst
Globaldata Research Centre
02.2016 - 08.2017
MBA - Biotechnology Management
Amity University of Biotechnology
Master of Science - Biomedical Engineering
University of Hull