Saikat Sarkar

• Install and configure ESXi hosts to optimize performance and reliability.
• Updating ESXi servers using VMware Update Manager to maintain system integrity.
• Configured and troubleshot VMware Horizon View for enhanced virtual desktop infrastructure.
• Upgrade and resolve issues on vCenter to ensure optimal functionality.
• Create and manage VMware resource pools for efficient resource allocation.
• Add new persistent and non-persistent VDIs into pools; perform recompose, reset, and recovery operations.
• Conducted periodic NCC health checks and configured protection domains on Nutanix.
• Perform a reboot of the Nutanix host on a quarterly basis.
• Troubleshoot hardware issues remotely using IPMI.
• Facilitated regular team meetings to discuss project updates and address challenges.
• Implemented process improvements to streamline workflows and reduce redundancies.
• Managed resource allocation to ensure optimal use of personnel and materials.
• Delegated daily tasks to team members to optimize group productivity.
• Monitored daily workflow to ensure adherence to established policies and procedures.

• Perform a reboot of the HP ESXi host and the Nutanix host on a quarterly basis.

• Prepare new HP and Nutanix hosts for the production environment.

• Troubleshoot hardware issues remotely using ILO/IPMI.

• Capture HP Enclosure configuration settings and Enclosure inventory using the HP Blade inventory tool.
• Concept of DNS, DHCP, Active Directory, and File Server.
• Executed end-user troubleshooting for VDI-related issues, ensuring minimal downtime.
• Experienced in working on Change Requests, PIRs, RCAs, and CABs.
• Raise a case with vendors for hardware and software issues, and work on the same.
• Working in a 24x5 shift and providing on-call support on weekends.
• Participate in the daily huddle call with the client. Prepare the daily health check report, SOPs, and check.
• List, team performance report.

• Experience in supporting a customer-facing role.

• Preparing the monthly roster for the entire team.

• Solving system based issues via remote access
• Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution based on SOPs
• Working knowledge with Lotus notes, Outlook, Lotus same time, Cisco Any Connect
• Well versed with client interaction, working location was client premises

• Basic installation, configuration and support of IT equipment (PC, laptops, printers etc)
• Dealing with and resolving help desk requests e.g. adding users, Active Directory updating, e-mail account creation
• Configuring and troubleshoot Lotus Notes, Microsoft Outlook issue
• Ensuring all faults are progressed within SLA and escalating to other internal and external teams as appropriate

• Active monitoring and maintenance of Exchange Server on daily basis
• Monitoring and maintenance of Server, Switches, LAN
• Desktop Support
• Configuring and maintenance network camera
• Perform vendor coordination for faulty hardware replacement